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Emotional labor : putting the service in public service

Author: Mary E Guy; Meredith A Newman; Sharon H Mastracci
Publisher: Armonk, N.Y. : M.E. Sharpe, ©2008.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:

Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice. This book focuses on this emotional labor and what it takes to perform it. It contains stories  Read more...

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Additional Physical Format: Online version:
Guy, Mary E. (Mary Ellen).
Emotional labor.
Armonk, N.Y. : M.E. Sharpe, ©2008
(OCoLC)608488417
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Mary E Guy; Meredith A Newman; Sharon H Mastracci
ISBN: 9780765621177 0765621177 9780765621160 0765621169
OCLC Number: 166317476
Description: xvi, 238 pages : illustrations ; 24 cm
Contents: Emotional labor and public service --
The disconnect between public administration theory and practice --
Governance, demanding publics, and citizen satisfaction --
I'll know it when I see it : emotional labor, verbal judo, and artful affect --
Burnout versus making a difference : the costs and benefits of emotion work --
Do human resource practices recognize emotional labor? --
Pay inequity as the penalty for emotion work --
Emotion work present and future : trends in relational occupations --
Implications for theory, research, and practice.
Responsibility: Mary E. Guy, Meredith A. Newman, Sharon H. Mastracci.
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