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|Additional Physical Format:||Print version:
Sudbury : Jones & Bartlett Learning,c2015
|Material Type:||Document, Internet resource|
|Document Type:||Internet Resource, Computer File|
|All Authors / Contributors:||
Orlando J Dominguez
|Notes:||"National EMS Management Association"--Cover.
|Description:||1 online resource.|
|Contents:||Title; Copyright; Contents; Acknowledgments; Reviewers; 1 Dynamics of EMS Leadership and Organizational Structure; Introduction; Levels of EMS Officers; Understanding the Big Picture; Five Business Priorities; People; Strategic Objectives; Financial Management Objectives; Learning Objectives; Culture of Quality; Organizational Spokes; Organizational Spoke Example: Training; Organizational Spoke Example: Public Relations; Organizational Spoke Example: Equipment; Organizational Spoke Example: Performance; Organizational Culture; Becoming a Market Leader; Communication and Collaboration Best PracticesAfter Promotion; Day 1, Where Do I Begin?; Expecting the Unexpected; Promoting a Learning Environment; 2 Managerial Leadership; Introduction; Understanding the Managerial Role; Processes and Systems; People; How to Succeed as a Manager; Understanding the Leadership Role; Leadership Styles; Making an Impact as a Managerial Leader; Implementing Managerial Leadership; Establishing the 5 BPs as a Managerial Leader; Ethics; Time Management; 3 Building the Team; Introduction; Hiring the Right Team Member; Posting a Position; Evaluating Applications; Interviewing Candidates Choosing the Best CandidateLeading the Team; Establish a Plan; Understand Your Team Members; Get Buy-in from the Team; Research Other Organizations' Methods; Management Components; Coach and Mentor the Team; Empower the Team; Instill Confidence in the Team; Promote Collaboration and Communication; Be Available for the Team; Commitment to the Team; Showing Respect; Listening and Providing Feedback; Eliminating Noise; Promoting Open Communication; Rolling up Your Sleeves; Meetings; Conflict Resolution and Negotiations; Personality Assessment Tools; DISC Profile Assessment Tool Other Profile Assessment ToolsWhen the Manager is Part of the Conflict; Working with the Human Resources Department; Union and Contract Relationships; Disengaged Team Members; Organizational Silos; 4 Communications; Introduction; Communication Basics; Communicating Effectively; Verbal Communication; Informal Conversations; Meetings; Presentations; Emergency Response; Written Communication; Memo or Bulletin; Letter; Standard Operating Guidelines or Procedures; E-mail; Text Message; Organization's Website; Social Media; Employee Reviews; Media Relations; Media Releases News Interviews and Press ConferencesScene Access; Barriers to Effective Communication; Personal Barriers; Physical Barriers; Process Barriers; Semantic and Language Barriers; 5 Creating a Culture of Quality; Introduction; Definition of Quality; The History of Quality Initiatives; Benefits of a Quality Management Program; Introducing Quality Management to the Organization; Establish Leadership's Commitment to Quality; Establish a Clear Message About Quality; Introduce Quality Across the Organization; Ensure Quality Is Ongoing; Components of Quality Management; Quality Planning|
|Responsibility:||Orlando J. Dominguez.|