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EMS supervisor : principles and practice

Author: Orlando J Dominguez
Publisher: Burlington, MA : Jones & Bartlett Learning, [2016] ©2016
Edition/Format:   eBook : Document : EnglishView all editions and formats
Database:WorldCat
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Dominguez, Orlando
EMS Supervisor
Sudbury : Jones & Bartlett Learning,c2015
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Orlando J Dominguez
ISBN: 9781284101287 1284101282
OCLC Number: 910935455
Notes: "National EMS Management Association"--Cover.
Includes index.
Description: 1 online resource.
Contents: Title; Copyright; Contents; Acknowledgments; Reviewers; 1 Dynamics of EMS Leadership and Organizational Structure; Introduction; Levels of EMS Officers; Understanding the Big Picture; Five Business Priorities; People; Strategic Objectives; Financial Management Objectives; Learning Objectives; Culture of Quality; Organizational Spokes; Organizational Spoke Example: Training; Organizational Spoke Example: Public Relations; Organizational Spoke Example: Equipment; Organizational Spoke Example: Performance; Organizational Culture; Becoming a Market Leader; Communication and Collaboration Best PracticesAfter Promotion; Day 1, Where Do I Begin?; Expecting the Unexpected; Promoting a Learning Environment; 2 Managerial Leadership; Introduction; Understanding the Managerial Role; Processes and Systems; People; How to Succeed as a Manager; Understanding the Leadership Role; Leadership Styles; Making an Impact as a Managerial Leader; Implementing Managerial Leadership; Establishing the 5 BPs as a Managerial Leader; Ethics; Time Management; 3 Building the Team; Introduction; Hiring the Right Team Member; Posting a Position; Evaluating Applications; Interviewing Candidates Choosing the Best CandidateLeading the Team; Establish a Plan; Understand Your Team Members; Get Buy-in from the Team; Research Other Organizations' Methods; Management Components; Coach and Mentor the Team; Empower the Team; Instill Confidence in the Team; Promote Collaboration and Communication; Be Available for the Team; Commitment to the Team; Showing Respect; Listening and Providing Feedback; Eliminating Noise; Promoting Open Communication; Rolling up Your Sleeves; Meetings; Conflict Resolution and Negotiations; Personality Assessment Tools; DISC Profile Assessment Tool Other Profile Assessment ToolsWhen the Manager is Part of the Conflict; Working with the Human Resources Department; Union and Contract Relationships; Disengaged Team Members; Organizational Silos; 4 Communications; Introduction; Communication Basics; Communicating Effectively; Verbal Communication; Informal Conversations; Meetings; Presentations; Emergency Response; Written Communication; Memo or Bulletin; Letter; Standard Operating Guidelines or Procedures; E-mail; Text Message; Organization's Website; Social Media; Employee Reviews; Media Relations; Media Releases News Interviews and Press ConferencesScene Access; Barriers to Effective Communication; Personal Barriers; Physical Barriers; Process Barriers; Semantic and Language Barriers; 5 Creating a Culture of Quality; Introduction; Definition of Quality; The History of Quality Initiatives; Benefits of a Quality Management Program; Introducing Quality Management to the Organization; Establish Leadership's Commitment to Quality; Establish a Clear Message About Quality; Introduce Quality Across the Organization; Ensure Quality Is Ongoing; Components of Quality Management; Quality Planning
Responsibility: Orlando J. Dominguez.

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