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The encyclopedia of leadership : a practical guide to popular leadership theories and techniques

Autor: Murray Hiebert; Bruce Klatt
Editora: New York ; London : McGraw-Hill, ©2001.
Edição/Formato   Livro : InglêsVer todas as edições e formatos
Base de Dados:WorldCat
Resumo:
"The Encyclopedia features the most useful, regularly used 'tools of the leadership trade, ' condensed into quick and easy 'bites.' In addition, each entry in the encyclopedia includes a reproducible worksheet to make it easy to apply the technique to your leadership situation - or to use in a leadership training program." "Packed with evaluation questionnaires, graphics, and checklists, The Encyclopedia of  Ler mais...
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Gênero/Forma: Aufsatzsammlung
Handbooks
Wörterbuch (Fachlexikon)
Handbooks, manuals, etc
Guides, manuels, etc
Wörterbuch
Tipo de Material: Recurso Internet
Tipo de Documento: Livro, Recurso Internet
Todos os Autores / Contribuintes: Murray Hiebert; Bruce Klatt
ISBN: 0071363084 9780071363082
Número OCLC: 59529220
Descrição: xxxi, 479 p. : ill. ; 25 cm.
Conteúdos: 1. Foundational concepts. Leadership in the twenty-first century --
Contrasting management and leadership --
How effective leaders act: an overview --
Principles to guide your use of leadership techniques --
The basic habits and practices of successful leaders --
Leadership: the boards of play --
The leadership results equation --
Recursive leadership: the logic of leadership --
Paradigms: understanding the thinking behind your thinking --
The GAS model: designing practical organizational processes --
Integrity: gut-level ethics --
2. Tools for big-picture thinking. Introduction to systems thinking for leaders --
The 7S model: aligning for success --
Directional statements: three levels of clarity --
Visioning and vision statements --
Values and leadership --
Clarifying purpose: harnessing people power in organizations --
Writing clear goal statements --
Measuring success: the balanced scorcard --
3. Tools for strategic thinking. The leader as strategist --
The Sigmoid Curve: anticipating and preparing for change despite current success --
SWOT: strengths, weaknesses, opportunities, and threats --
The fundamentals of business-unit strategy --
Strategic resourcing: defining high-value work for service groups --
Strategic relationships: analyzing your client base --
RAIR logic: aligning customers, strategy, culture, and leadership --
Partnering for success: joint ventures and strategic alliances --
Marketing a professional service group --
4. Tools for designing productive processes and organization. Designing productive organizations --
Hierarchy: leadership levels in an organization --
Business process reengineering --
Employee involvement: a range of possibilities --
Organizational culture: sail or anchor? --
Open-book leadership: developing entrepreneurial thinking --
Job satisfaction: involving workgroups in designing jobs --
Revitalizing the board of directors in a nonprofit organization --
Using professional expertise: a modern leadership skill --
Surveying employees: leading the survey process --
5. Tools for leading change. Leading change: a change equation --
Leading major change in your organization --
Assessing readiness for change --
Leading change: small wins or breakthroughs? --
Change window: a balanced approach to winning support for change --
Aligning systems: building systems compatibility into change plans --
Stakeholder groups: understanding and mapping stakeholder systems --
Human transitions: helping people work through major change --
Surfacing and dealing with resistance --
Appreciative inquiry: building change on success. 6. Tools for critical thinking and innovation. The BS detector kit: recognizing errors of logic --
Assumption analysis: testing decisions by examining their underlying biases --
Sorting out complex situations --
Dealing verbally with complexity --
Force-field analysis: organizing and understanding complexity --
Optimizing your thinking: a hat 6-pack --
Creativity and innovation: the leader's role --
Mind mapping: a breakthrough tool --
Brainstorming: generating ideas quickly --
7. Tools for problem solving, decision making, and quality. Reframing: working the real problem --
A general problem-solving model for leaders --
Problem solving: a systematic approach to finding cause --
Polarities: dealing with intractable problems --
Decision making: making decisions logical and defensible --
Potential problem analysis: dealing with risk to a plan --
Total quality leadership overview --
Affinity diagrams: organizing mountains of data --
8. Tools for communication. Powerful leadership conversations --
Direct leader-to-employee communication still works best --
The leader's role in organizational communication --
Levels of communicating: debate, dialogue, and discussion --
Metacommunicating: talking about talking --
Communication 101: dealing effectively with feelings at work --
Actively listening for content, feeling, and meaning --
Listening techniques: tactics to improve your listening --
Cross-cultural communication --
Media relations for leaders --
9. Tools for leading and influencing others. Leadership versatility: matching your role to the situation --
Matching your leadership style to the situation --
Leadership strategies for delegating work --
Increasing your impact: understanding control, influence, and interest --
Principled negotiation: creating long-term, win-win agreements --
Making great presentations --
Selling wheel: getting your recommendations accepted --
Selling large projects: a much-valued leadership skill --
Power: a fundamental element of leadership success --
Support networks: the secret of all successful leaders --
10. Tools for leading teams and groups. High-performing teams: organizing to achieve results --
Improving team IQ --
Team competencies: thinking, relating, and acting --
Inclusion, control, and affection: developing commitment and teamwork --
Dealing with disturbances in workgroups and teams --
Assessing your group leadership skills --
Getting participation --
Ground rules: helping groups to achieve business results --
Making information visible --
Closure: helping groups make decisions and plans efficiently --
Priority setting in a workgroup or team --
RASCI: a planning tool for workgroups and teams. 11. Tools for leading meetings. Process cycle: planning effective meetings and events --
Meetings: purpose and function in workgroups and teams --
Meeting checklist: from planning to follow-up --
Meeting roles --
The chairperson's role: duties and accountabilities --
The meeting agenda: why, what, and how --
The chairperson's opening remarks --
The meeting minutes: why, what, and how --
12. Tools for leading relationships. The relationship bank: maintaining working relationships --
Building trust into working relationships --
Triangulation: the surest way to damage a relationship --
Giving and receiving feedback: the dos and don'ts --
Preparing yourself to give negative feedback --
The 5Cs: escalating confrontation judiciously --
Conflict: five levels for dealing with conflict --
Dealing with difficult people: a timeless leadership challenge --
The essentials of customer service --
13. Tools for leading performance. Coaching and supporting the success of others --
Coaching high-performers: an overlooked element of success --
Accountability agreements: defining accountability within organizations --
Management by objectives --
Urgency and importance: the essential elements of managing your time --
Attribution theory: assessing performance and behavior --
Documenting employee performance and behavior --
Job competencies: measuring and predicting performance --
Human capital: truly the most valuable asset --
The four stages model: understanding career strategies --
Professional leadership: delivering expertise --
14. Tools for learning. Scarcity and abundance: the importance of attitude --
Single-loop and double-loop learning: when to stay the course and when to reevaluate --
Needs analysis: measuring return on training investments --
Adult learning: principles for helping adults learn --
Teaching a job: an essential skill for frontline leaders --
Leaders and learning styles --
Personal preferences: capitalizing on individual differences --
15. Tools for taking care of yourself. Balance: take care of yourself --
LEQ: the leadership emotional quotient --
The JoHari window: what you don't know can hurt you --
Understanding our assumptions and biases --
Habits: the good and bad news that leaders need to know --
Managing your defensive reactions --
Managing the stress associated with being a leader.
Responsabilidade: Murray Hiebert, Bruce Klatt.
Mais informações:

Resumo:

"The Encyclopedia features the most useful, regularly used 'tools of the leadership trade, ' condensed into quick and easy 'bites.' In addition, each entry in the encyclopedia includes a reproducible worksheet to make it easy to apply the technique to your leadership situation - or to use in a leadership training program." "Packed with evaluation questionnaires, graphics, and checklists, The Encyclopedia of Leadership makes it easy to quickly understand and implement the leadership idea that's right for your organization."--Jacket.

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