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| Genre/Form: | Aufsatzsammlung Handbooks Wörterbuch (Fachlexikon) Handbooks, manuals, etc Guides, manuels, etc Wörterbuch |
|---|---|
| Material Type: | Internet resource |
| Document Type: | Book, Internet Resource |
| All Authors / Contributors: |
Murray Hiebert; Bruce Klatt |
| ISBN: | 0071363084 9780071363082 |
| OCLC Number: | 59529220 |
| Description: | xxxi, 479 p. : ill. ; 25 cm. |
| Contents: | 1. Foundational concepts. Leadership in the twenty-first century -- Contrasting management and leadership -- How effective leaders act: an overview -- Principles to guide your use of leadership techniques -- The basic habits and practices of successful leaders -- Leadership: the boards of play -- The leadership results equation -- Recursive leadership: the logic of leadership -- Paradigms: understanding the thinking behind your thinking -- The GAS model: designing practical organizational processes -- Integrity: gut-level ethics -- 2. Tools for big-picture thinking. Introduction to systems thinking for leaders -- The 7S model: aligning for success -- Directional statements: three levels of clarity -- Visioning and vision statements -- Values and leadership -- Clarifying purpose: harnessing people power in organizations -- Writing clear goal statements -- Measuring success: the balanced scorcard -- 3. Tools for strategic thinking. The leader as strategist -- The Sigmoid Curve: anticipating and preparing for change despite current success -- SWOT: strengths, weaknesses, opportunities, and threats -- The fundamentals of business-unit strategy -- Strategic resourcing: defining high-value work for service groups -- Strategic relationships: analyzing your client base -- RAIR logic: aligning customers, strategy, culture, and leadership -- Partnering for success: joint ventures and strategic alliances -- Marketing a professional service group -- 4. Tools for designing productive processes and organization. Designing productive organizations -- Hierarchy: leadership levels in an organization -- Business process reengineering -- Employee involvement: a range of possibilities -- Organizational culture: sail or anchor? -- Open-book leadership: developing entrepreneurial thinking -- Job satisfaction: involving workgroups in designing jobs -- Revitalizing the board of directors in a nonprofit organization -- Using professional expertise: a modern leadership skill -- Surveying employees: leading the survey process -- 5. Tools for leading change. Leading change: a change equation -- Leading major change in your organization -- Assessing readiness for change -- Leading change: small wins or breakthroughs? -- Change window: a balanced approach to winning support for change -- Aligning systems: building systems compatibility into change plans -- Stakeholder groups: understanding and mapping stakeholder systems -- Human transitions: helping people work through major change -- Surfacing and dealing with resistance -- Appreciative inquiry: building change on success. 6. Tools for critical thinking and innovation. The BS detector kit: recognizing errors of logic -- Assumption analysis: testing decisions by examining their underlying biases -- Sorting out complex situations -- Dealing verbally with complexity -- Force-field analysis: organizing and understanding complexity -- Optimizing your thinking: a hat 6-pack -- Creativity and innovation: the leader's role -- Mind mapping: a breakthrough tool -- Brainstorming: generating ideas quickly -- 7. Tools for problem solving, decision making, and quality. Reframing: working the real problem -- A general problem-solving model for leaders -- Problem solving: a systematic approach to finding cause -- Polarities: dealing with intractable problems -- Decision making: making decisions logical and defensible -- Potential problem analysis: dealing with risk to a plan -- Total quality leadership overview -- Affinity diagrams: organizing mountains of data -- 8. Tools for communication. Powerful leadership conversations -- Direct leader-to-employee communication still works best -- The leader's role in organizational communication -- Levels of communicating: debate, dialogue, and discussion -- Metacommunicating: talking about talking -- Communication 101: dealing effectively with feelings at work -- Actively listening for content, feeling, and meaning -- Listening techniques: tactics to improve your listening -- Cross-cultural communication -- Media relations for leaders -- 9. Tools for leading and influencing others. Leadership versatility: matching your role to the situation -- Matching your leadership style to the situation -- Leadership strategies for delegating work -- Increasing your impact: understanding control, influence, and interest -- Principled negotiation: creating long-term, win-win agreements -- Making great presentations -- Selling wheel: getting your recommendations accepted -- Selling large projects: a much-valued leadership skill -- Power: a fundamental element of leadership success -- Support networks: the secret of all successful leaders -- 10. Tools for leading teams and groups. High-performing teams: organizing to achieve results -- Improving team IQ -- Team competencies: thinking, relating, and acting -- Inclusion, control, and affection: developing commitment and teamwork -- Dealing with disturbances in workgroups and teams -- Assessing your group leadership skills -- Getting participation -- Ground rules: helping groups to achieve business results -- Making information visible -- Closure: helping groups make decisions and plans efficiently -- Priority setting in a workgroup or team -- RASCI: a planning tool for workgroups and teams. 11. Tools for leading meetings. Process cycle: planning effective meetings and events -- Meetings: purpose and function in workgroups and teams -- Meeting checklist: from planning to follow-up -- Meeting roles -- The chairperson's role: duties and accountabilities -- The meeting agenda: why, what, and how -- The chairperson's opening remarks -- The meeting minutes: why, what, and how -- 12. Tools for leading relationships. The relationship bank: maintaining working relationships -- Building trust into working relationships -- Triangulation: the surest way to damage a relationship -- Giving and receiving feedback: the dos and don'ts -- Preparing yourself to give negative feedback -- The 5Cs: escalating confrontation judiciously -- Conflict: five levels for dealing with conflict -- Dealing with difficult people: a timeless leadership challenge -- The essentials of customer service -- 13. Tools for leading performance. Coaching and supporting the success of others -- Coaching high-performers: an overlooked element of success -- Accountability agreements: defining accountability within organizations -- Management by objectives -- Urgency and importance: the essential elements of managing your time -- Attribution theory: assessing performance and behavior -- Documenting employee performance and behavior -- Job competencies: measuring and predicting performance -- Human capital: truly the most valuable asset -- The four stages model: understanding career strategies -- Professional leadership: delivering expertise -- 14. Tools for learning. Scarcity and abundance: the importance of attitude -- Single-loop and double-loop learning: when to stay the course and when to reevaluate -- Needs analysis: measuring return on training investments -- Adult learning: principles for helping adults learn -- Teaching a job: an essential skill for frontline leaders -- Leaders and learning styles -- Personal preferences: capitalizing on individual differences -- 15. Tools for taking care of yourself. Balance: take care of yourself -- LEQ: the leadership emotional quotient -- The JoHari window: what you don't know can hurt you -- Understanding our assumptions and biases -- Habits: the good and bad news that leaders need to know -- Managing your defensive reactions -- Managing the stress associated with being a leader. |
| Responsibility: | Murray Hiebert, Bruce Klatt. |
| More information: |
Abstract:
A comprehensive guide to the leadership principles, theories, tools and techniques in the organizational world. It helps to find brief summaries of various important leadership ideas including: the basic competencies and practices of successful leaders; finding the best leadership technique for the situation; and, leading groups and teams.
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Related Subjects:(9)
- Leadership -- Handbooks, manuals, etc.
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- Führungstheorie.
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- Führung -- Wörterbuch.
- Führungsstil -- Wörterbuch.
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