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The encyclopedia of restaurant training : a complete ready-to-use training program for all positions in the food service industry

Author: Lora Arduser; Douglas Robert Brown
Publisher: Ocala, FL : Atlantic Pub. Group, ©2005.
Edition/Format:   Print book   Computer File : EnglishView all editions and formats
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Material Type: Internet resource
Document Type: Book, Computer File, Internet Resource
All Authors / Contributors: Lora Arduser; Douglas Robert Brown
ISBN: 0910627347 9780910627344
OCLC Number: 55738633
Notes: Includes index.
"Companion CD ROM included."
Description: 1 volume (various pagings) : illustrations, forms ; 29 cm + 1 CD-ROM (4 3/4 in.)
Contents: The labor problem in the food service industry --
Finding, recruiting and hiring first-rate food service employees --
Post-hiring procedures, effective management and communication --
Motivating employees and monitoring performance --
Developing and implementing a training program --
Evaluating the ongoing training program --
Choosing and rewarding your trainers --
The one-on-one training method --
Group training, learning and presentations --
Front-of-the-house training: host/hostess --
Front-of-the-house training: waitstaff--food service --
Front-of-the-house training: waitstaff--alcohol service --
Back-of-the-house training: kitchen staff --
General restaurant policies and HACCP & sanitation training --
General restaurant positions: job description templates.
Responsibility: [Lora Arduser & Douglas Robert Brown].
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