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Engaging government employees : motivate and inspire your people to achieve superior performance

Author: Bob Lavigna
Publisher: New York : American Management Association, [2013]
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"Government employees face enormous challenges today, including being stigmatized as underworked and overpaid. At the same time, they’re being asked to solve some of our toughest problems including unemployment, security, poverty, and education. In Engaging Government Employees, Bob Lavigna gives managers the tools they need to leverage the talents of government’s most important resource: its people. He shows them  Read more...
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Document Type: Book
All Authors / Contributors: Bob Lavigna
ISBN: 9780814432792 0814432794
OCLC Number: 830646553
Notes: Includes index.
Description: 276 pages : illustrations ; 24 cm.
Contents: The Power of Employee Engagement and What This Book Is About --
So What Is Employee Engagement, Exactly? --
Why Engagement Matters: The Business Case for Improving Engagement --
The Special Case of Public Service and How This Affects Engagement and Efforts to Improve It --
How Managers Can Respond to the Differences Between the Public and Private Sectors and Improve Engagement --
Measuring Employee Engagement --
A Process Model for Measuring and Improving Employee Engagement --
Steps 1 and 2: Planning and Conducting the Employee-Engagement Survey --
Step 3: Reporting and Analyzing Survey Results: So What Do All These Numbers Mean? --
Step 4: Taking Action to Improve Employee Engagement --
Step 5: Sustaining Higher Levels of Engagement --
What Public-Sector Organizations Have Actually Done to Improve Engagement --
The Role of Human Resources --
Getting Started on the Journey to Improved Employee Engagement --
Appendix 1: Action Plan Evaluation Worksheet --
Appendix 2: Sample Communication Plan.
Responsibility: Bob Lavigna.

Abstract:

Government employees face enormous challenges today, including being stigmatized as underworked and overpaid. This title gives managers the tools to leverage the talents of government's most  Read more...

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."..offers a wealth of strategies for federal managers." --"Federal Computer Week" ..".offers a wealth of strategies for federal managers." --"Federal Computer Week" -...offers a wealth of strategies Read more...

 
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