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|Document Type:||Visual material|
|All Authors / Contributors:||Urban Libraries Council.|
|Notes:||"This video has been developed in conjunction with the facilitation outline. To enhance the learning experiences of staff, present the video with the recommended group discussions and perform problem-solving activities."
"Supported by a grant from the W.K. Kellogg Foundation."
|Description:||1 videocassette (10 min.) : sd., col. ; 1/2 in. + 1 facilitation guide (61 leaves ; 28 cm.) + participant handouts and evaluation forms.|
|Series Title:||Enhancing communication series; Library staff development series, course 8 / Urban Libraries Council.|
|Other Titles:||Managing conflict|
|Responsibility:||Urban Libraries Council.|