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Enriching the experience : an interpretive approach to tour guiding

Author: John Pastorelli
Publisher: Frenchs Forest, N.S.W. : Pearson Education Australia, 2003.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
A cost effective and concise resource for students. Contains activities throughout each chapter that ask students to develop and extend their understanding of the content and concepts. Special focus interpretation studies at the end of each chapter, providing real information on guiding for a range of Australian situations.
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Document Type: Book
All Authors / Contributors: John Pastorelli
ISBN: 1862505225 9781862505223
OCLC Number: 52248495
Description: xii, 300 pages : illustrations ; 25 cm
Contents: 1. Guiding: An Interpretive Approach * The guiding environment * An interpretive approach to guiding * A tourism industry overview * Types of tours 2. The Guide * Tourist Guides - a group of skilled professionals * Where do Guides work? * The roles of a Guide 3. Your Audience * Getting to know your audience * Principles of conducting a tour * How do you find out about your audience? * Building a relationship with your audience 4. Effective Communication * The communication process * Factors affecting effective communication * Ensuring effective communication * Listening - the pathway to understanding * Working with questions 5. Presenting Tour Activities * Effective presentation techniques * Working with microphones * Managing the nervous twitch * Adding strength and colour to the voice 6. Planning and Developing Tour Activities * Tour structures and tour stages * Planning and designing the tour * Conducting the tour * Evaluating the tour * OH&S, risk management and liabilities * Tours as a learning experience * Perception layering * Creative thinking 7. Your Tour Commentary * What is a commentary? * Structure of your commentary * Building your commentary * Enriching your commentary 8. Working with Tour Groups * Engaging in conversation and remembering people's names * Ensuring customer satisfaction through high quality customer service * Managing difficult situations * Assertive behaviour in more detail * What to do when things go awry 9. Extended Tours * What are extended tours? * Being a tour manager * Working with coaches and buses * Stages of an extended tour * What could go wrong on extended tours? 10. Working with Stories * What are stories? * Why do we work with stories? * Structure of a story * Telling the story * Storyforms * Character interpretation - telling a story in character
Responsibility: John Pastorelli.

Abstract:

This title contains activities throughout each chapter that ask students to develop and extend their understanding of the content and concepts. Special focus interpretation studies are included at  Read more...

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