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Enterprise process mapping : integrating systems for compliance and business excellence

Author: Charles G Cobb
Publisher: Milwaukee, Wis. : ASQ Quality Press, ©2005.
Edition/Format:   Print book : CD for computer : Document   Computer File : EnglishView all editions and formats
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Material Type: Document, Internet resource
Document Type: Book, Computer File, Internet Resource
All Authors / Contributors: Charles G Cobb
ISBN: 0873896432 9780873896436
OCLC Number: 57010332
Description: xv, 128 pages : illustrations ; 26 cm + 2 CD-ROMs (4 3/4 in.)
Details: System requirements for accompanying CD-ROMs: PC with Pentium 233 MHz or higher, Pentium III recommended ; Microsoft Windows 2000 with service pack 3 or later or Microsoft Windows XP or later ; 128 MB of RAM ; 210 MB of hard-disk space including 75 MB ; additional 185 MB of hard-disk space ; Super VGA (800 x 600) or higher resolution monitor ; Microsoft Internet Explorer 5.5 or later ; Microsoft DotNet Framework v. 1.1 ; Microsoft Data Access Components (MDAC) v. 2.6 or higher ; Microsoft Visio 2002 or 2003 ; CD-ROM drive.
Contents: Chapter 1: Introduction --
The need for enterprise process mapping --
The role of information technology --
The evolution of quality management requirements --
The influence of new regulatory requirements --
Control versus flexibility --
Applications for enterprise process mapping --
More effective compliance with quality standards --
Regulatory compliance --
Risk management --
Business process improvement and reengineering --
Mergers and acquisitions --
Chapter 2: Designing business processes --
General process design guidelines --
Process scope and process modeling --
Process definition and objectives --
Common process design problems --
A case study --
Background --
Action plan --
Lessons learned --
Chapter 3: Understanding enterprise process mapping --
High-level process definition and modeling --
Functional decomposition --
Application to business systems --
Defining the process hierarchy --
Detailed process mapping of a specific process --
Documenting process flows --
Using supplementary information effectively --
An example of developing detailed process flows --
Chapter 4: Developing enterprise process-mapping guidelines and conventions --
Planning and initiating an enterprise process mapping effort --
Enterprise process mapping conventions --
Document conventions --
Page conventions --
Process shape conventions --
Chapter 5: Using Microsoft Visio and the ProcessMaps tool --
Microsoft Visio overview --
Visio stencils and shapes --
Using connectors to connect shapes --
ProcessMaps Tool overview --
How the ProcessMaps Tool extends the capabilities of Visio --
Using the ProcessMaps Tool --
Process Navigator --
Reports --
ProcessMaps demos --
ProcessMaps tutorial --
Chapter 6: Managing resources and records --
Resource management --
Records management --
General records-management requirements --
Identifying specific record requirements --
Integrating records management with process mapping --
Chapter 7: Integrating document management and publishing --
Document control --
General document control requirements --
Document control of enterprise process maps --
Document management systems --
The role of document management systems --
Using a document management system with enterprise process mapping --
Publishing Visio process documents --
Publishing the Visio files directly --
Publishing the Visio files in HTML format --
Chapter 8: Implementing ISO 9000 and other quality standards --
General quality standard and regulatory requirements --
Assessment models --
ISO 9000 --
A process-oriented ISO 9000 compliance approach --
Chapter 9: Implementing Sarbanes-Oxley and regulatory requirements --
Sarbanes-Oxley background --
Integrated compliance management approach --
Idexx Laboratories-A case study --
Chapter 10: Summary --
Appendix A: ProcessMaps Tool installation and setup instructions --
Prerequisites --
Installation instructions --
Appendix B: A sample process-mapping session template --
Process mapping session 1 --
Process mapping session 2 --
Process mapping session 3.
Responsibility: Charles G. Cobb.
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