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The EQ difference : a powerful program for putting emotional intelligence to work

Author: Adele B Lynn
Publisher: New York : Amacom, 2004.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

Offering tips and suggestions for developing emotional intelligence, this work helps professionals understand how emotions can have a profound effect on performance, values, and relationships in the  Read more...

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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Adele B Lynn
ISBN: 0814408443 9780814408445
OCLC Number: 56355965
Description: x, 262 pages : illustrations ; 23 cm
Contents: The connection among behavior, feelings, and performance --
They mystery of human behavior --
The way we are wired --
Emotions: what are they? --
Rewiring for greater performance and to live our intentions --
The five areas of emotional intelligence --
The doorway to emotional intelligence --
Step 1: observe --
Step 2: interpret --
Step 3: pause --
Step 4: direct --
Step 5: reflect --
Step 6: celebrate --
Step 7: repeat --
Self-awareness and self-control at work --
Empathy at work --
Social expertness at work --
Personal influence at work --
Mastery of purpose and vision at work.
Responsibility: by Adele B. Lynn.
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