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The essential guide to workplace mediation & conflict resolution : rebuilding working relationships

Author: Nora Doherty; Marcelas Guyler
Publisher: London ; Philadelphia : Kogan Page, 2008.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:
"The Essential Guide to Workplace Mediation and Conflict Resolution examines the nature of mediation, its uses and the skills needed to employ it. Presenting a range of techniques and processes and a number of case studies, the book offers effective advice for resolving conflict at all levels: one-on-one disputes, team discord and even boardroom wrangles." "Written primarily for those people in organizations who are  Read more...
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Nora Doherty; Marcelas Guyler
ISBN: 9780749450199 0749450193
OCLC Number: 181517449
Description: x, 196 pages : illustrations ; 24 cm
Contents: pt. I. Workplace mediation --
1. So what exactly is workplace mediation? --
2. example of a breakdown in a workplace relationship: Wendy and Mark --
3. Just how does mediation work? --
4. Finding your way around conflict resolution: what is special about mediation? --
5. How mediation can be used within organizations --
6. Workplace mediation for teams --
7. Team mediation and group dynamics --
8. Introducing mediation into your workplace: mediation providers, personnel policies and mediation practice in the organization --
pt. II. Mediation in action: case studies of real life workplace mediations --
9. Case studies of workplace mediation between two employees --
10. Case studies of workplace mediation with teams --
11. Case studies of workplace mediation for boardroom conflicts --
pt. III. philosophy and processes of mediation: in support of conflict managers and organizational development --
12. Why do conflicts arise? Some universal, individual and interpersonal models --
13. Why and how should managers respond to conflict? --
14. philosophy of mediation and the business of empowerment --
15. 'Beyond mediation': the culture of mediation and organizational development.
Other Titles: Essential guide to workplace mediation and conflict resolution
Responsibility: Nora Doherty & Marcelas Guyler.
More information:

Abstract:

The Essential Guide to Workplace Mediation and Conflict Resolution is a practical guide to help implement and succeed in workplace mediation and conflict resolution.  Read more...

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"This book is a comprehensive guide to the theory and practice of workplace mediation. Drawing on the authors' extensive experience and including a number of practical case studies, the book explains Read more...

 
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WorldCat User Reviews (1)

EXCELLENT APPROACHES TO MEDIATION IN DIVERSITY

by PhillipTaylor (WorldCat user published 2008-10-05) Excellent Permalink

Doherty & Guyler have produced...
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