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The essential guide to workplace mediation & conflict resolution : rebuilding working relationships

Author: Nora Doherty; Marcelas Guyler
Publisher: London ; Philadelphia : Kogan Page, 2008.
Edition/Format:   Book : EnglishView all editions and formats
Database:WorldCat
Summary:
"The Essential Guide to Workplace Mediation and Conflict Resolution examines the nature of mediation, its uses and the skills needed to employ it. Presenting a range of techniques and processes and a number of case studies, the book offers effective advice for resolving conflict at all levels: one-on-one disputes, team discord and even boardroom wrangles." "Written primarily for those people in organizations who are  Read more...
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Nora Doherty; Marcelas Guyler
ISBN: 9780749450199 0749450193
OCLC Number: 181517449
Description: x, 196 pages : illustrations ; 24 cm
Contents: pt. I. Workplace mediation --
1. So what exactly is workplace mediation? --
2. example of a breakdown in a workplace relationship: Wendy and Mark --
3. Just how does mediation work? --
4. Finding your way around conflict resolution: what is special about mediation? --
5. How mediation can be used within organizations --
6. Workplace mediation for teams --
7. Team mediation and group dynamics --
8. Introducing mediation into your workplace: mediation providers, personnel policies and mediation practice in the organization --
pt. II. Mediation in action: case studies of real life workplace mediations --
9. Case studies of workplace mediation between two employees --
10. Case studies of workplace mediation with teams --
11. Case studies of workplace mediation for boardroom conflicts --
pt. III. philosophy and processes of mediation: in support of conflict managers and organizational development --
12. Why do conflicts arise? Some universal, individual and interpersonal models --
13. Why and how should managers respond to conflict? --
14. philosophy of mediation and the business of empowerment --
15. 'Beyond mediation': the culture of mediation and organizational development.
Other Titles: Essential guide to workplace mediation and conflict resolution
Responsibility: Nora Doherty & Marcelas Guyler.
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Abstract:

Examines the nature, process, uses and skills for employing and using mediation. This title also examines what mediation is and how it can be successfully applied to resolve issues, by presenting a  Read more...

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"This book is a comprehensive guide to the theory and practice of workplace mediation. Drawing on the authors' extensive experience and including a number of practical case studies, the book explains Read more...

 
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WorldCat User Reviews (1)

EXCELLENT APPROACHES TO MEDIATION IN DIVERSITY

by PhillipTaylor (WorldCat user published 2008-10-05) Excellent Permalink

Doherty & Guyler have produced...
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