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Essential management skills for pharmacy and business managers

Author: Titus De Silva
Publisher: Boca Raton : CRC Press, Taylor & Francis Group, ©2013.
Edition/Format:   Print book : EnglishView all editions and formats
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Document Type: Book
All Authors / Contributors: Titus De Silva
ISBN: 9781466582583 1466582588
OCLC Number: 830683957
Description: xxxi, 432 pages : illustrations ; 25 cm
Contents: 1. Managing professionals --
2. Management theories --
3. Managing a pharmacy --
4. Managing change --
5. Managing risk --
6. Problem solving --
7. Conflict resolution --
8. Managing stress at work --
9. Team building --
10. Effective communication --
11. Leadership --
12. Effective delegation --
13. Empowerment --
14. Motivation --
15. Managing cultural diversity at work --
16. Performance review --
17. Quality management systems --
18. Quality management system for pharmacy practice --
19. Audits and reviews --
20. Dispensing errors and near misses --
21. Patient complaints.
Responsibility: Titus De Silva.

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A very comprehensive book that, if thoroughly read, understood, and implemented, will lead to best practice for this industry sector. ... I recommend this book as compulsory reading at least for all Read more...

 
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