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Establishing a Virtual Reference Service : VRD training manual

Author: Anne Grodzins Lipow; Steve Coffman
Publisher: El Dorado Hills, CA : Library Solutions Press, 2001.
Edition/Format:   Book : English : Prelim. edView all editions and formats
Database:WorldCat
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Genre/Form: Handbooks, manuals, etc
Document Type: Book
All Authors / Contributors: Anne Grodzins Lipow; Steve Coffman
ISBN: 1882208307 9781882208302
OCLC Number: 48404567
Notes: "Preliminary (unproofed) edition - January 2001"--T.p. verso.
"The VRD (Virtual Reference Desk) software, service policies and guidelines, design and content of screens."
Description: 1 v. (loose-leaf) : col. ill. ; 29 cm.
Responsibility: Anne Grodzins Lipow, Steve Coffman.

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