skip to content
The etiquette edge : the unspoken rules for business success Preview this item
ClosePreview this item
Checking...

The etiquette edge : the unspoken rules for business success

Author: Beverly Y Langford
Publisher: New York : American Management Association, ©2005.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

Intelligence, ambition, and skill can take you a long way to achieving your career goals but no matter where or with whom you work, one of factors essential to your success is knowing how to interact  Read more...

Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Genre/Form: Guides, manuels, etc
Document Type: Book
All Authors / Contributors: Beverly Y Langford
ISBN: 0814472427 9780814472422
OCLC Number: 748778198
Description: xiii, 192 p
Contents: "Acknowledgments Introduction: The Case for Courtesy Test Your Courtesy Quotient (CQ) Part 1: Everyday Courtesy as a Credibility Builder Chapter 1: Twenty-First Century Manners: Can Courtesy Survive in the Brave New World? The High Cost of Incivility Taking Personal Responsibility What's In It for You? The Constantly Changing Rules The Bottom Line Action Plan Chapter 2: Credibility: Creating It and Keeping It Mastering the Art of Straight Talk The Bottom Line Action Plan Chapter 3: Develop Your Gratitude Attitude: Say "Thank You" and Mean It When in Doubt The Bottom Line Action Plan Chapter 4: I See What You're Saying: Are Your Unspoken Messages Telling on You? What Exactly Is Nonverbal Communication? The Power of Nonverbal Communication Interpreting Nonverbal Communication Courtesy Is as Courtesy Does Synchronize Your Body Language Common Body Language and Its Meaning The Bottom Line Action Plan Chapter 5: What the $%#*!& Is Going On Here? Should We Put a Leash on Our Language? Obscenity Goes Mainstream The Professional Cost of Cursing Is Vulgarity a First Amendment Right? The Bottom Line Action Plan Chapter 6: Tell Me Less: Some Things Are Better Left Unsaid Rebuilding the Barriers at Work Think Before You Speak or Write Don't Expect or Demand Reciprocity When You Are the Recipient of Unwanted Information What You Don't Say Tells a Lot The Bottom Line Action Plan Chapter 7: Praiseworthy Praise: Giving Compliments that Count The Power of Praise Giving Praise Accepting Praise The Bottom Line Action Plan Chapter 8: Can Anybody Hear Me? Developing Your Ability to Listen Listen for Success The Bottom Line Action Plan Chapter 9: Convenience or Curse? Is It Time for a Cell Phone Reality Check? Keep the Technology in Perspective The Bottom Line Action Plan Chapter 10: Travel Courtesy: Don't Leave Home Without It Keeping the Skies Friendly Once You Land: Courtesy at Home or Abroad The Bottom Line Action Plan Part 2: Best Behaviors at Work: Interacting with Bosses and Peers Chapter 11: Fear on Both Sides of the Desk: Relieving Interview Stress Guidelines for the Interviewee Guidelines for the Interviewer On Either Side of the Desk The Bottom Line Action Plan Chapter 12: The New Job: Getting Started on the Right Foot Plan for Success in a New Position The Bottom Line Action Plan Chapter 13: Office Space: Make Working Together More Enjoyable and Productive Be a Considerate Colleague A Team Approach to a Harmonious Workplace The Bottom Line Action Plan Chapter 14: E-Mail: Think Before You Send E-mail Can Be Tricky Business Leverage the Advantages of E-mail The Bottom Line Action Plan Chapter 15: Using the Telephone Productively: Conversations, Teleconferencing, and Voice Mail Messaging Telephone Basics Look for Ways to Make the Medium Work for You and Others The Bottom Line Action Plan Chapter 16: Are We Having a Casual Crisis? Coping with Dress Code Confusion The Packaging Matters The Bottom Line Action Plan Chapter 17: Getting Along with Your Manager: Spotting and Solving Personality Problems Before You Take the Job Once You're on Board The Bottom Line Action Plan Chapter 18: Loving Your Enemies: Coping with the Price of Success Managing the Price of Success The Bottom Line Action Plan Chapter 19: When Your Best Friend Becomes Your Boss: Balancing the Professional and the Personal Reinventing the Rules of Friendship The Bottom Line Action Plan Chapter 20: How to Leave a Job: Making a Graceful Exit Leaving Gracefully The Last Impression The Bottom Line Action Plan Chapter 21: Refuse to Schmooze and You Lose: Cultivating the Social Side of Business Be Professional, Not Antisocial Schmoozing: More than Just Parties It's All About Relationships The Bottom Line Action Plan Chapter 22: Let's Do Lunch: Dining Your Way to Success When You Are the Host If You Are the Guest When All Is Said and Done The Bottom Line Action Plan Chapter 23: Standing Out in the Crowd: Getting Noticed Without Becoming Notorious Take a Proactive Approach Make Yourself a Star at Work The Bottom Line Action Plan Chapter 24: He Said, She Said: When the Gender Gap Seems as Large as the Grand Canyon Men and Women Really Are Different Bridging the Gender Divide The Bottom Line Action Plan Part 3: Handling Sensitive Issues: Courtesy and Building Trust Chapter 25: Silence Is Not a Virtue: Complaining Without Carping Complain with a Purpose Be Generous with Compliments The Bottom Line Action Plan Chapter 26: When an Apology Is in Order: Saying "I'm Sorry" The Rewards of Apologizing How to Make a Meaningful Apology Accepting an Apology Gracefully The Bottom Line Action Plan Chapter 27: Tell It Like It Is: Delivering Unwelcome Information Without Doing Permanent Damage Take Time to Plan The Bottom Line Action Plan Chapter 28: Confronting with Courtesy: Preserving Relationships While Resolving Differences Levels and Sources of Conflict Avoiding the High Cost of Unresolved Conflict The Bottom Line Action Plan Chapter 29: When the Worst Happens: Dealing with Tragedy and Death The Do's of Dealing with Another's Grief The Don'ts of Relating to a Person's Grief The Most Valuable Response The Bottom Line Action Plan Chapter 30: Citizenship in the Global Village Avoid Cross-Cultural Communication Pitfalls Be a Constant Learner The Bottom Line Action Plan A Final Word Bibliography"
Responsibility: Beverly Y. Langford.

Reviews

Editorial reviews

Publisher Synopsis

..". a clear, common-sense primer to etiquette in the business world." -Dallas Morning News

 
User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.
Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/748778198> # The etiquette edge : the unspoken rules for business success
    a schema:Book, schema:CreativeWork ;
   library:oclcnum "748778198" ;
   library:placeOfPublication <http://dbpedia.org/resource/New_York_City> ; # New York
   library:placeOfPublication <http://id.loc.gov/vocabulary/countries/nyu> ;
   schema:about <http://experiment.worldcat.org/entity/work/data/793975372#Topic/savoir_vivre_affaires> ; # Savoir-vivre--Affaires
   schema:about <http://experiment.worldcat.org/entity/work/data/793975372#Topic/succes_dans_les_affaires> ; # Succès dans les affaires
   schema:bookFormat bgn:PrintBook ;
   schema:copyrightYear "2005" ;
   schema:creator <http://viaf.org/viaf/21361862> ; # Beverly Y. Langford
   schema:datePublished "2005" ;
   schema:exampleOfWork <http://worldcat.org/entity/work/id/793975372> ;
   schema:inLanguage "en" ;
   schema:name "The etiquette edge : the unspoken rules for business success" ;
   schema:productID "748778198" ;
   schema:publication <http://www.worldcat.org/title/-/oclc/748778198#PublicationEvent/new_york_american_management_association_2005> ;
   schema:publisher <http://experiment.worldcat.org/entity/work/data/793975372#Agent/american_management_association> ; # American Management Association
   schema:workExample <http://worldcat.org/isbn/9780814472422> ;
   wdrs:describedby <http://www.worldcat.org/title/-/oclc/748778198> ;
    .


Related Entities

<http://dbpedia.org/resource/New_York_City> # New York
    a schema:Place ;
   schema:name "New York" ;
    .

<http://experiment.worldcat.org/entity/work/data/793975372#Agent/american_management_association> # American Management Association
    a bgn:Agent ;
   schema:name "American Management Association" ;
    .

<http://experiment.worldcat.org/entity/work/data/793975372#Topic/savoir_vivre_affaires> # Savoir-vivre--Affaires
    a schema:Intangible ;
   schema:name "Savoir-vivre--Affaires"@fr ;
    .

<http://experiment.worldcat.org/entity/work/data/793975372#Topic/succes_dans_les_affaires> # Succès dans les affaires
    a schema:Intangible ;
   schema:name "Succès dans les affaires"@fr ;
    .

<http://viaf.org/viaf/21361862> # Beverly Y. Langford
    a schema:Person ;
   schema:familyName "Langford" ;
   schema:givenName "Beverly Y." ;
   schema:name "Beverly Y. Langford" ;
    .

<http://worldcat.org/isbn/9780814472422>
    a schema:ProductModel ;
   schema:isbn "0814472427" ;
   schema:isbn "9780814472422" ;
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.