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Evaluating dysfunctional police performance : a zero-based approach

Author: D J Van Meter
Publisher: Springfield, Ill. : C.C. Thomas, ©2001.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
This book describes Zero-Base (Z-Base), a system that objectively measures and rates police performance, determines if improvement is needed, and evaluates improvement. This system is based on the premise that all employees deserve a good evaluation score, and are guaranteed that they will receive one at the end of the evaluation cycle -- unless they have a performance problem and cannot or will not fix it. Chapter  Read more...
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Additional Physical Format: Online version:
Van Meter, D.J.
Evaluating dysfunctional police performance.
Springfield, Ill. : C.C. Thomas, ©2001
(OCoLC)891745300
Document Type: Book
All Authors / Contributors: D J Van Meter
ISBN: 039807187X 9780398071875 0398072205 9780398072209
OCLC Number: 45890495
Description: xxi, 198 pages : illustrations ; 26 cm
Contents: Preface --
Acknowledgments --
Chap. 1. The purpose of performance evaluations --
Chap. 2. Technical and legal standards --
Chap. 3. Organizational infrastructure --
Chap. 4. Developing performance measures --
Chap. 5. Collecting, analyzing, and rating performance data --
Chap. 6. Conducting the problem-solving conference (PSC) --
Chap. 7. The Z-score --
Chap. 8. Implementation --
Coda --
Appendix A. Developing performance profiles --
Appendix B. Mission statement --
Appendix C. Reading article : Mission--the driving force --
Appendix D. Reading article : Enforcing mission --
Appendix E. Model code of ethics for sworn personnel --
Appendix F. Oath of office --
Appendix G. Model standards of conduct --
Appendix H. Job description --
Appendix I. Z-Base policies --
Appendix J. Directory of performance measures --
Appendix K. Report logs --
Appendix L. Performance development plan --
Appendix M. Model rating letters notices --
Appendix N. Questions and answers --
Appendix O. Test.
Responsibility: by D.J. Van Meter.

Abstract:

This book describes Zero-Base (Z-Base), a system that objectively measures and rates police performance, determines if improvement is needed, and evaluates improvement. This system is based on the premise that all employees deserve a good evaluation score, and are guaranteed that they will receive one at the end of the evaluation cycle -- unless they have a performance problem and cannot or will not fix it. Chapter 1 presents an overview of the system and why a zero-based approach to performance evaluation is needed. This information should be used for conducting orientation training for all employees. Chapter 2 reviews the technical and legal issues associated with performance evaluation systems and how Z-Base addresses those issues. Chapter 3 provides information for developing the proper organizational infrastructure that must be in place before implementing Z-Base or any evaluation system. This includes mission, code of ethics, values statements, and job descriptions. Chapter 4 describes how to develop objective Priority Performance Measures (PPMs). Chapter 5 details how functional and dysfunctional performance data is gathered, analyzed, and rated. Chapter 6 explains how the Problem-Solving Conference (PSC) is conducted when a rating indicates that an employee's performance needs improved. PSCs are central to Z-Base and ensure that employees are given a fair opportunity to correct problem performances before the employee's evaluation score is affected. Chapter 7 explains Z-Scores and their calculation. A Z-Score is an employee's final evaluation score. Chapter 8 presents a plan for implementing Z-Base within the typical police services organization. The plan is grounded in organization change research and experiences helping agencies improve their evaluation systems.

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