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The evaluation and measurement of library services

Author: Joseph R Matthews
Publisher: Westport, Conn. : Libraries Unlimited, 2007.
Edition/Format:   Print book : English : First editionView all editions and formats
Summary:
Matthews outlines and argues for a broader and more robust adoption of evaluation techniques in order to help library managers combine traditional internal measurements with more customer-centric measurements to form a truer picture of a library's value for its stakeholders and patrons.
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Additional Physical Format: Online version:
Matthews, Joseph R.
Evaluation and measurement of library services.
Westport, Conn. : Libraries Unlimited, 2007
(OCoLC)676863911
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Joseph R Matthews
ISBN: 9781591585329 1591585325
OCLC Number: 124159605
Description: xx, 372 pages : illustrations ; 26 cm
Contents: Evaluation issues --
Evaluation models --
The right tools for the job --
Qualitative tools --
Quantitative tools --
Analysis of data --
Library users and nonusers --
Evaluation of the physical collection --
Evaluation of electronic resources --
Evaluation of reference services --
Evaluation of technical services --
Evaluation of interlibrary loan --
Evaluation of online systems --
Evaluation of bibliographic/library instruction and information literacy --
Evaluation of customer service --
Evaluating the broader perspective --
Accomplishments : the key to realizing value --
Economic impacts --
Evaluation of social impacts --
Communicating the value of the library.
Responsibility: Joseph R. Matthews.
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Abstract:

Presenting methodology concerns, this book discusses issues associated with the evaluation of library services. It considers the implications of promoting library assessment by the community a  Read more...

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"Matthews provides useful overviews of several evaluation-related topics, pointing out potential lines of inquiry and pitfalls to avoid, as well as useful keywords and additional resources. With this Read more...

 
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