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An evaluation of the benefits and value of libraries

Author: Viveca Nyström; Linnéa Sjögren
Publisher: Oxford, UK : Chandos Pub., 2012.
Series: Chandos information professional series.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:

An Evaluation of the Benefits and Value of Libraries provides guidance on how to evaluate libraries and contains many useful examples of methods that can be used throughout this process.

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Document Type: Book
All Authors / Contributors: Viveca Nyström; Linnéa Sjögren
ISBN: 9781843346869 1843346869
OCLC Number: 773822088
Description: xxi, 180 pages : illustrations ; 24 cm.
Contents: Foreword / by Professor David Baker --
1. What is benefit assessment? --
Performance analysis --
Efficiency --
Are we doing the right things? --
Measuring --
2. Libraries and the surrounding world --
Developing a stakeholder model --
Scenario planning --
The present situation --
The future --
3. Goals, mission statements and methods --
Goals --
Mission statements --
Choice of method --
Benefit shown in a matrix and diagram --
The goals are not financial --
4. Financial benefit assessment --
Financial value --
Process mapping --
Cost analysis --
Benefit analysis --
5. Cost-benefit analysis of one-time investments --
Business case --
Background and purpose --
Description of the solution --
Financial analysis --
Calculation of the time for the investment to be paid back using payback period and ROI --
Risk analysis --
Schedule/project plan --
6. Customer surveys --
Legitimacy --
The library's image --
Identity and profile --
Users --
Narrative method and storytelling --
Storytelling and libraries --
Customer survey 1 --
Customer survey 2 --
Results --
7. The persona method --
The persona --
How to create personas --
Using personas --
8. The balanced scorecard --
Concept and background --
Working method --
Examples of metrics --
Pitfalls --
Appendix 1: Cost-benefit analysis --
Appendix 2: Gothenburg City Library users' survey --
Appendix 3: 2008 attitudes and knowledge survey of Gothenburg City Library.
Series Title: Chandos information professional series.
Responsibility: Viveca Nyström and Linnéa Sjögren.

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