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Excellent public relations and effective organizations : a study of communication management in three countries

Author: Larissa A Grunig; James E Grunig; David M Dozier
Publisher: Mahwah, N.J. : Lawrence Erlbaum, 2002.
Series: LEA's communication series.
Edition/Format:   Book : EnglishView all editions and formats
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Additional Physical Format: Online version:
Grunig, Larissa A.
Excellent public relations and effective organizations.
Mahwah, N.J. : Lawrence Erlbaum, 2002
(OCoLC)682186632
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Larissa A Grunig; James E Grunig; David M Dozier
ISBN: 0805818170 9780805818178 0805818189 9780805818185
OCLC Number: 48810380
Description: xiii, 653 p. : ill. ; 24 cm.
Contents: Excellence in Public Relations and Communication Management: A Review of the Theory and Results --
Methodology of the Excellence Study --
Isolating the Excellence Factor --
The Value of Public Relations --
Empowerment of the Public Relations Function --
Communicator Roles --
Organization of the Communication Function, Relationship to Other Management Functions, and Use of Consulting Firms --
Models of Public Relations --
The Origins, Management, and Outcomes of Programs for Key Publics --
Activism and the Environment --
Inside the Organization: Culture, Structure, Systems of Internal Communication, Job Satisfaction, Gender, and Diversity --
New Directions for Research Suggested by the Excellence Study --
Questionnaires for Heads of Public Relations Departments --
Questionnaire for CEO or Other Member of the Dominant Coalition --
Employee Questionnaire --
Qualitative Interview Protocol.
Series Title: LEA's communication series.
Responsibility: Larissa A. Grunig, James E. Grunig, David M. Dozier.
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