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The exchange : a bold and proven approach to resolving workplace conflict

Author: Steven Dinkin; Barbara Filner; Lisa Maxwell, (Mediator)
Publisher: Boca Raton, Fla. : CRC Press, ©2011.
Edition/Format:   eBook : Document : EnglishView all editions and formats
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Genre/Form: Electronic books
Case studies
Additional Physical Format: Print version:
Dinkin, Steven.
Exchange.
New York : CRC Press, ©2011
(DLC) 2011019073
(OCoLC)642845750
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Steven Dinkin; Barbara Filner; Lisa Maxwell, (Mediator)
OCLC Number: 796014263
Description: 1 online resource
Contents: A Different Approach to Resolving Workplace DisputesWho This Book Is forWhat This Book OffersThe Exchange in BriefStage I: Hold Private MeetingsStage II: Develop an Issue ListStage III: Conduct a Joint MeetingStage IV: Facilitate Problem SolvingWhy This Book Is DifferentWorkplace ChallengesHow the Exchange Works: A Case StudyResolving a Dispute at Smart AlarmsSome Final ThoughtsGetting ReadyStep 1: Assess the SituationStep 2: Clarify Your Interests, Roles, and ResponsibilitiesStep 3: Schedule Private Meetings with the Key People Involved in the ConflictHolding Private MeetingsTask 1 Establish Rapport and ConfidentialityTask 2. Hear the Employee's PerspectiveTask 3 Identify the Employee's InterestsTask 4 Discuss the Next StepsDeveloping an Issue ListIssuesImpactIcebreakerAn Effective Issue ListStage III: Conducting the Joint MeetingProblem Solving: Building a Solution TogetherCulture, Diversity, and Other Things That MatterTips for Bridging Cultural GapsMaking the Most of the Exchange in Your OrganizationUsing the Exchange for a Group ConflictStage I: Hold Private MeetingsStage II: Develop an Issue ListStage III: Conduct the Joint MeetingStage IV: Building a Solution TogetherAdapting the Exchange for Disruptive PeopleUsing the Exchange When You Are Seen as Part of the ProblemUsing the Exchange in Collaborative Decision MakingUsing the Exchange with the People and Organizations You ServeHealth CareGovernment AgenciesService CompaniesNonprofit OrganizationsAbout the Exchange and Its CreatorsFrequently Asked Questions about the ExchangeAbout the National Conflict Resolution CenterIndex
Other Titles: Bold and proven approach to resolving workplace conflict
Responsibility: Steven Dinkin, Barbara Filner, Lisa Maxwell.

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Workplace conflict is a great time, energy, and productivity sapper. With The Exchange, the authors deliver an extraordinary method for resolving disputes quickly and simply and for the greatest Read more...

 
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