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The executive guide to improvement and change

Author: G Dennis Beecroft; Grace L Duffy; John W Moran
Publisher: Milwaukee, Wis. : ASQ Quality Press, ©2003.
Edition/Format:   Print book : EnglishView all editions and formats
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Document Type: Book
All Authors / Contributors: G Dennis Beecroft; Grace L Duffy; John W Moran
ISBN: 0873895797 9780873895798
OCLC Number: 51553408
Description: xvii, 254 pages : illustrations ; 27 cm
Contents: The challenge of sucessful and sustainable organizational change / John W. Moran and Jeffry M. Mead --
Problem solving and decision making for continuous improvement / Grace L. Duffy --
Quality costs / G. Dennis Beecroft --
Supply chain management / Mike H. Ensby --
Corporate planning models / G. Dennis Beecroft --
Core process redesign and management / Richard A. Waks and John W. Moran --
Using teams to achieve organizational improvement / Grace L. Duffy --
The management and utilization of external resources in the workplace / Jeffry M. Mead, John W. Moran, and John W. Moran III --
Quality management systems / G. Dennis Beecroft --
Environmental management systems / R.J. Garrison --
Lean enterprise / George Alukal and Anthony Manos --
Customer satisfaction as a driver for improvement and change / Grace L. Duffy --
Performance enhancement through management audits / Terry L. Regel --
Measurement, the balanced scorecard / Kevin Sharlow --
Six sigma / Michael D. Nichols and Richard D, Collins --
How to get results : setting goals and hitting targets / Mary Thornley.
Responsibility: G. Dennis Beecroft, Grace L. Duffy, and John W. Moran.

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