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The executive guide to understanding and implementing quality cost programs : reduce operating expenses and increase revenue

Author: Douglas C Wood
Publisher: Milwaukee, Wis. : ASQ Quality Press, 2007.
Series: ASQ Quality Management Division economics of quality book series.
Edition/Format:   Print book : EnglishView all editions and formats
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Douglas C Wood
ISBN: 9780873897167 0873897161
OCLC Number: 133465610
Description: xix, 107 pages : illustrations ; 23 cm.
Contents: Executive overview --
Cost of quality core principles --
The importance of organizational environment and human psychology in change --
Overview of constructing a cost of quality measure --
Application notes --
Tactics in building cost of quality measures --
Selling the idea of measuring quality costs --
Quality costs gone wrong : it can be a minefield.
Series Title: ASQ Quality Management Division economics of quality book series.
Responsibility: Douglas C. Wood.
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