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The executive guide to understanding and implementing the Baldrige criteria : improve revenue and create organizational excellence

Author: Denis Leonard; Mac McGuire
Publisher: Milwaukee, Wis. : ASQ Quality Press, ©2007.
Series: ASQ Quality Management Division economics of quality book series.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"This book provides a guide to the Baldridge Criteria for executives or managers new to quality, or to organizations interested in introductory information. National, regional, state, and local quality award organizations will particularly benefit from this book by providing it as a resource to their examiners and to companies wanting to become involved in the Baldridge award process. Companies that have internal  Read more...
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Details

Genre/Form: Case studies
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Denis Leonard; Mac McGuire
ISBN: 9780873897174 087389717X 9780873897013 0873897013
OCLC Number: 123232177
Description: xxi, 120 pages : illustrations ; 23 cm.
Contents: Understanding Baldrige --
Financial impact of the Baldrige criteria --
Other aspects of the Baldrige criteria --
Implementing the Baldrige criteria --
Site visits and feedback reports --
Case studies --
Final thoughts.
Series Title: ASQ Quality Management Division economics of quality book series.
Other Titles: Baldrige criteria
Responsibility: Denis Leonard, Mac McGuire.
More information:

Abstract:

"This book provides a guide to the Baldridge Criteria for executives or managers new to quality, or to organizations interested in introductory information. National, regional, state, and local quality award organizations will particularly benefit from this book by providing it as a resource to their examiners and to companies wanting to become involved in the Baldridge award process. Companies that have internal quality awards or self-assessments will also find this to be an invaluable resource." "The Executive Guide to Understanding and Implementing the Baldridge Criteria can also be used as a guide or reference during training courses such as self-assessment and award application writing workshops, continuing education classes, or colleges and universities with business courses that focus on or discuss the Baldridge Criteria. Portions of this book are based on research from a nationwide Delphi study group assembled for the purpose of evaluating the benefits, considerations, and disadvantages of implementing the Baldridge model. This research effort evaluated the steps involved in adoption and implementing the Baldridge Criteria," "So that this book is a complete guide to the Baldridge Criteria, the authors have provided the criteria, outline, and values in appendices for the reader's convenience."--BOOK JACKET.

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