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The experience! : how to wow your customers and create a passionate workplace

Author: Lior Arussy
Publisher: San Francisco : CMP Books, ©2002.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

Describes the journey of a frustrated call center manager who discovers hidden secrets about delivering the most outrageously pleasing customer experiences by empowering his staff to be passionate  Read more...

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Document Type: Book
All Authors / Contributors: Lior Arussy
ISBN: 1578203066 9781578203062
OCLC Number: 51020545
Description: 96 pages ; 23 cm
Responsibility: Lior Arussy.
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..".turn your cost-based 'call centers' into profit-building 'contact centers.' A must-read for customer service professionals and their bosses."

 
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