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Experience management : foundations, development methodology, and Internet-based applications

Author: R Bergmann
Publisher: Berlin ; New York : Springer, ©2002.
Series: Lecture notes in computer science, 2432.; Lecture notes in computer science., Lecture notes in artificial intelligence.; Hot topics (Berlin, Germany)
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
This book deals with experience management in the context of real-world applicability and realistic applications. A particular focus is given by the requirements that arise in complex problem solving and by the fact that modern experience management must be implemented as Internet-based applications. Concrete application areas that are discussed in this book are electronic commerce, diagnosis of complex technical  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:Bergmann, R. (Ralph)
Experience management : foundations, development methodology, and Internet-based applications
(OCoLC)50448064
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: R Bergmann
ISBN: 9783540457596 3540457593
OCLC Number: 50502333
Description: 1 online resource (xx, 393 pages) : illustrations.
Contents: 1. Introduction. 2. Experience Management --
pt. I. Knowledge Representation for Experience Management. 3. Representing Experience. 4. Assessing Experience Utility. 5. Representing Knowledge for Adaptation --
pt. II. Methods for Experience Management. 6. User Communication. 7. Experience Retrieval. 8. Experience Adaptation. 9. Developing and Maintaining Experience Management Applications --
pt. III. Experience Management Application Areas. 10. Experience Management for Electronic Commerce. 11. Experience Management for Self-Service and Help-Desk Support. 12. Experience Management for Electronic Design Reuse.
Series Title: Lecture notes in computer science, 2432.; Lecture notes in computer science., Lecture notes in artificial intelligence.; Hot topics (Berlin, Germany)
Responsibility: Ralph Bergmann.

Abstract:

This book deals with experience management in the context of real-world applicability and realistic applications. Further, the process of application development and maintenance is highlighted,  Read more...

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From the reviews of the first edition:"In the text the main conceptual questions for experience management are identified and a framework for this management is proposed. A large body of principal Read more...

 
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