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La experiencia de oro : cinco principios de liderazgo para crear una legendaria experiencia en sus clientes

Author: Joseph A Michelli; Roberto Mendoza Carapia
Publisher: México, D.F. : McGraw Hill, 2009.
Edition/Format:   Book : Spanish : 1a edView all editions and formats
Database:WorldCat
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Genre/Form: Case studies
Estudio de casos
Document Type: Book
All Authors / Contributors: Joseph A Michelli; Roberto Mendoza Carapia
ISBN: 9789701070963 9701070968
OCLC Number: 649427879
Notes: Traducción de: The new gold standard: 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company.
Description: xvi, 284 p. ; 23 cm.
Other Titles: New gold standard.
Responsibility: Joseph A. Michelli ; traducción Roberto Mendoza Carapia.

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