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Field guide to the difficult patient interview

Author: Frederic W Platt; Geoffrey H Gordon
Publisher: Philadelphia : Lippincott Williams & Wilkins, ©2004.
Series: Field guide (Philadelphia, Pa.)
Edition/Format:   Print book : English : 2nd edView all editions and formats
Database:WorldCat
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Document Type: Book
All Authors / Contributors: Frederic W Platt; Geoffrey H Gordon
ISBN: 0781747740 9780781747745
OCLC Number: 53903641
Description: xx, 297 pages : illustrations ; 20 cm.
Contents: pt. I. The efficient interview --
1. Basic interviewing technique --
2. Listening --
3. Building rapport : empathy, the universal tool --
4. Understanding nonverbal communication --
5. The primacy of symptoms --
6. The data base --
7. Culture and language --
pt. II. The efficient interview : dealing with patient emotions --
8. Sadness and fear --
9. Anger --
10. Ambivalence --
pt. III. Explaining --
11. Patient education --
12. Giving bad news --
13. Comforting the grieving family : survivors of a patient death --
14. Shared decision-making and informed consent --
pt. IV. The clinical attitude --
15. Patience --
16. Curiosity --
17. "OK" and "wow" : the short words --
18. Self-awareness : what are you thinking now? --
19. Hope --
pt. V. Dealing with a difficult relationship --
20. Those dreaded phrases --
21. Acknowledging difficult relationships and interactions --
22. Understanding the meaning of illness --
23. Addressing disagreements about diagnosis or therapy --
24. Trust and distrust --
25. Establishing boundaries --
26. Avoiding seduction --
27. Asking for help --
28. Clinician-to-clinician communication : talking to colleagues --
29. Doctors firing patients --
patients firing doctors --
pt. VI. Illness and loss --
30. Chronic pain and suffering --
31. Somatization --
32. The transition from disease-based care to palliative care --
33. End-of-life discussions : advance care plans and DNR orders --
34. Being with a dying patient --
35. Talking with families of seriously ill patients --
pt. VII. Who's in charge here? behavioral health risks --
36. Assessing risk behaviors --
37. Nonadherence --
38. Violence --
39. Alcohol use --
40. Sex --
pt. VIII. Puzzling problems --
41. The list-maker --
42. The patient's companion --
43. Confusion : communicating with the cognitively impaired patient --
44. The patient bearing literature --
45. Distant medicine --
46. When your patient is a doctor --
47. Disclosing unexpected outcomes and errors --
48. Coaching communication skills --
App. Selected readings for the entire text.
Series Title: Field guide (Philadelphia, Pa.)
Responsibility: Frederic W. Platt, Geoffrey H. Gordon.
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