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The field guide to understanding human error

Author: Sidney Dekker
Publisher: Aldershot, England ; Burlington, VT : Ashgate, ©2006.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:
When faced with a human error problem, you may be tempted to ask 'Why didn't they watch out better? How could they not have noticed?'. You think you can solve your human error problem by telling people to be more careful, by reprimanding the miscreants, by issuing a new rule or procedure. These are all expressions of 'The Bad Apple Theory', where you believe your system is basically safe if it were not for those few  Read more...
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Additional Physical Format: Online version:
Dekker, Sidney.
Field guide to understanding human error.
Aldershot, England ; Burlington, VT : Ashgate, ©2006
(OCoLC)750765912
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Sidney Dekker
ISBN: 0754648257 9780754648253 0754648265 9780754648260
OCLC Number: 64427408
Notes: Revised edition of: The field guide to human error investigations / Sidney Dekker 2002.
Description: xv, 236 pages : illustrations ; 23 cm
Contents: 1. The Bad Apple Theory --
2. The New View of Human Error --
3. The Hindsight Bias --
4. Put Data in Context --
5. "They Should Have ..." --
6. Trade Indignation for Explanation --
7. Sharp or Blunt End? --
8. You Can't Count Errors --
9. Cause is Something You Construct --
10. What is Your Accident Model? --
11. Human Factors Data --
12. Build a Timeline --
13. Leave a Trace --
14. So What Went Wrong? --
15. Look into the Organization --
16. Making Recommendations --
17. Abandon the Fallacy of a Quick Fix --
18. What about People's Own Responsibility? --
19. Making Your Safety Department Work --
20. How to Adopt the New View --
21. Reminders for in the Rubble.
Responsibility: Sidney Dekker.
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Abstract:

The old "Bad Apple Theory" of human error promotes the idea that a system is basically safe, with the exception of a few unreliable people. Breaking new ground beyond its successful predecessor, The  Read more...

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Insightful, useful, refreshing. A must-read for anyone tired of the "old view" of human error'Boyd Falconer, University of New South Wales, Australia'It is accessible, practical, eminently readable Read more...

 
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Top 5 Human Factors Recommended Reading

by kentblair (WorldCat user published 2010-10-16) Excellent Permalink

Mr Dekker's books should be required reading for all accountable executives in high reliability organizations. Over 30 years as a continuous system improvement advocate, I have recently developed a "Recommended Reading" list for those who are new to the field of human factors and system safety. Dekker...
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