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The field guide to understanding human error

Auteur: Sidney Dekker
Uitgever: Aldershot, England ; Burlington, VT : Ashgate, ©2006.
Editie/Formaat:   Boek : EngelsAlle edities en materiaalsoorten bekijken.
Database:WorldCat
Samenvatting:
When faced with a human error problem, you may be tempted to ask 'Why didn't they watch out better? How could they not have noticed?'. You think you can solve your human error problem by telling people to be more careful, by reprimanding the miscreants, by issuing a new rule or procedure. These are all expressions of 'The Bad Apple Theory', where you believe your system is basically safe if it were not for those few  Meer lezen...
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Aanvullende fysieke materiaalsoort: Online version:
Dekker, Sidney.
Field guide to understanding human error.
Aldershot, England ; Burlington, VT : Ashgate, c2006
(OCoLC)750765912
Genre: Internetbron
Soort document: Boek, Internetbron
Alle auteurs / medewerkers: Sidney Dekker
ISBN: 0754648257 9780754648253 0754648265 9780754648260
OCLC-nummer: 64427408
Opmerkingen: Rev. ed. of: The field guide to human error investigations / Sidney Dekker 2002.
Beschrijving: xv, 236 p. : ill. ; 23 cm.
Inhoud: 1. The Bad Apple Theory --
2. The New View of Human Error --
3. The Hindsight Bias --
4. Put Data in Context --
5. "They Should Have ..." --
6. Trade Indignation for Explanation --
7. Sharp or Blunt End? --
8. You Can't Count Errors --
9. Cause is Something You Construct --
10. What is Your Accident Model? --
11. Human Factors Data --
12. Build a Timeline --
13. Leave a Trace --
14. So What Went Wrong? --
15. Look into the Organization --
16. Making Recommendations --
17. Abandon the Fallacy of a Quick Fix --
18. What about People's Own Responsibility? --
19. Making Your Safety Department Work --
20. How to Adopt the New View --
21. Reminders for in the Rubble.
Verantwoordelijkheid: Sidney Dekker.
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The old "Bad Apple Theory" of human error promotes the idea that a system is basically safe, with the exception of a few unreliable people. Breaking new ground beyond its successful predecessor, The  Meer lezen...

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Insightful, useful, refreshing. A must-read for anyone tired of the "old view" of human error'Boyd Falconer, University of New South Wales, Australia'It is accessible, practical, eminently readable Meer lezen...

 
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Top 5 Human Factors Recommended Reading

door kentblair (Gepubliceerd door gebruiker WorldCat 2010-10-16) Uitstekend Permalink

Mr Dekker's books should be required reading for all accountable executives in high reliability organizations. Over 30 years as a continuous system improvement advocate, I have recently developed a "Recommended Reading" list for those who are new to the field of human factors and system safety. Dekker...
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schema:description"When faced with a human error problem, you may be tempted to ask 'Why didn't they watch out better? How could they not have noticed?'. You think you can solve your human error problem by telling people to be more careful, by reprimanding the miscreants, by issuing a new rule or procedure. These are all expressions of 'The Bad Apple Theory', where you believe your system is basically safe if it were not for those few unreliable people in it. This old view of human error is increasingly outdated and will lead you nowhere. The new view, in contrast, understands that a human error problem is actually an organizational problem. Finding a 'human error' by any other name, or by any other human, is only the beginning of your journey, not a convenient conclusion. The new view recognizes that systems are inherent trade-offs between safety and other pressures (for example: production). People need to create safety through practice, at all levels of an organization. Breaking new ground beyond its successful predecessor, The Field Guide to Understanding Human Error guides you through the traps and misconceptions of the old view. It explains how to avoid the hindsight bias, to zoom out from the people closest in time and place to the mishap, and resist the temptation of counterfactual reasoning and judgmental language. But it also helps you look forward. It suggests how to apply the new view in building your safety department, handling questions about accountability, and constructing meaningful countermeasures. It even helps you in getting your organization to adopt the new view and improve its learning from failure."@en
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