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Field methods casebook for software design

Author: Dennis Wixon; Judith Ramey
Publisher: New York : Wiley Computer Pub., ©1996.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
The case studies presented in this book are real-world demonstrations of field research methods being applied for the first time to the design of hardware and software products at a wide range of companies - Microsoft, Lotus Development Corporation, Claris Corporation, Digital Equipment Corporation, as well as many others. The first field methods book devoted exclusively to the areas of interface design and  Read more...
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Additional Physical Format: Online version:
Field methods casebook for software design.
New York : Wiley Computer Pub., ©1996
(OCoLC)604506113
Online version:
Field methods casebook for software design.
New York : Wiley Computer Pub., ©1996
(OCoLC)607862853
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Dennis Wixon; Judith Ramey
ISBN: 0471149675 9780471149675
OCLC Number: 34409879
Description: xxxix, 342 pages : illustrations ; 24 cm
Contents: 1. Adaption of an Ethnographic Method for Investigation of the Task Domain in Diagnostic Radiology / Judith Ramey, Alan H. Rowberg and Carol Robinson --
2. Using the CARD and PICTIVE Participatory Design Methods for Collaborative Analysis / Michael J. Muller and Rebecca Carr --
3. The Ethnographic Interview in User-Centered Work/Task Analysis / Larry E. Wood --
4. Changing the Rules: A Pragmatic Approach to Product Development / Dennis R. Wixon, Christine M. Pietras, Paul K. Huntwork and Douglas W. Muzzey --
5. The Delta Method --
A Way to Introduce Usability / Martin Rantzer --
6. Exploring the Design of a Sales Automation Workstation Using Field Research / Robert C. Graf --
7. Organizational Considerations in Field-Oriented Product Development: Experiences of a Cross-Functional Team / David E. Rowley --
8. A Day in the Life of a Family: An International Ethnographic Study / Susan M. Dray and Deborah Mrazek --
9. The Challenges of User Based Design in a Medical Equipment Market / Diane S. Brown --
10. "You've Got Three Days!" Case Studies in the Field Techniques for the Time-Challenged / Kristin Bauersfeld and Shannon Halgren --
11. User-Centered Design in a Commercial Software Company / Stanley R. Page --
12. Using Field-Oriented Design Techniques to Develop Consumer Software Products / Dianne Juhl --
13. Using Contextual Inquiry to Discover Physicians' True Needs / Janette M. Coble, Judy S. Maffit, Matthew J. Orland and Michael G. Kahn --
14. Bringing the Users' Work to Us: Usability Roundtables of Lotus Development / Mary Beth Butler and Marie Tahir --
15. An Overview of Ethnography and System Design / John M. Ford and Larry E. Wood --
16. Introduction to Participatory Design / Aki Helen Namioka and Christopher Rao --
17. Contextual Design: Principles and Practice / Karen Holtzblatt and Hugh Beyer.
Responsibility: edited by Dennis Wixon, Judith Ramey.
More information:

Abstract:

The case studies presented in this book are real-world demonstrations of field research methods being applied for the first time to the design of hardware and software products at a wide range of companies - Microsoft, Lotus Development Corporation, Claris Corporation, Digital Equipment Corporation, as well as many others. The first field methods book devoted exclusively to the areas of interface design and human/computer interaction, this collection offers design practitioners a unique opportunity to study a wide range of techniques developed by their peers to investigate user work in context and to provide a basis for grounded product design. Presenting the case studies in a consistently coherent, straightforward manner, the authors extrapolate useful lessons from each, analyzing the costs and benefits, advantages and disadvantages of each approach, as well as offering a wealth of practical advice and guidance on how to adapt the described methods to your own design endeavors. Field Methods Casebook for Software Design describes the latest field research methods as they have been used in product design and provides concrete and detailed examples of data-gathering techniques and data analysis processes geared specifically to design issues. This book is an indispensable resource for user interface designers, usability engineers, and all those involved with software design.

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