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Fierce leadership : a bold alternative to the worst "best" practices of business today

Author: Susan Scott
Publisher: New York : Broadway Business, ©2009.
Edition/Format:   Print book : English : 1st edView all editions and formats
Summary:
Challenges popularly accepted business practices in such areas as hiring, accountability, and customer satisfaction, and explains how to adopt alternative practices for improved productivity, morale, and leadership.
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Document Type: Book
All Authors / Contributors: Susan Scott
ISBN: 9780385529006 0385529007
OCLC Number: 297147162
Description: ix, 313 pages : illustrations ; 25 cm
Contents: Introduction --
The idea of Fierce --
Fierce practice #1: From 360-degree anonymous feedback to "365" face-to-face feedback --
Fierce practice #2: From hiring for smarts to hiring for smart+heart --
Fierce practice #3: From holding people accountable to modeling accountability and holding people able --
Fierce practice #4: From employee engagement programs to actually engaging employees --
Fierce practice #5: From customer centricity to customer connectivity --
Fierce practice #6: From legislated optimism to radical transparency --
Conclusion: Crossing the bold line.
Responsibility: Susan Scott.

Abstract:

Challenges popularly accepted business practices in such areas as hiring, accountability, and customer satisfaction, and explains how to adopt alternative practices for improved productivity, morale, and leadership.

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