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|All Authors / Contributors:||
K S Krishnamoorthi; V Ram Krishnamoorthi
|Description:||xxi, 612 pages : illustrations ; 25 cm|
|Contents:||1. Introduction to quality --
2. Statistics for quality --
3. Quality in design --
4. Quality in production : process control I --
5. Quality in production : process control II --
6. Managing for quality --
7. Quality in procurement --
8. Continuous improvement of quality --
9. A system for quality.
"Preface to Second Edition "The average Japanese worker has a more in-depth knowledge of statistical methods than an average American engineer," explained a U.S. business executive returning from a visit to Japan, as a reason why the Asian rivals were able to produce better quality products than U.S. manufacturers. That statement, made almost 30 years ago, may be true even today as Japanese cars are continuously sought by customers who care for quality and reliability. Dr. Deming, recognized as the guru who taught the Japanese how to make quality products, said: "Industry in America needs thousands of statistically minded engineers, chemists, doctors of medicine, purchasing agents, managers" as a remedy to improve the quality of products and services produced in the U.S. He insisted that engineers, and other professionals, should have the capacity for statistical thinking, which comes from learning the statistical tools and the theory behind them. The engineering accreditation agency in the U.S., ABET, a body made up of academics and industry leaders, stipulates that every engineering graduate should have "an ability to design and conduct experiments, as well as to analyze data and interpret results" as part of the accreditation criteria. Yet, we see that most of the engineering majors from a typical."--
Praise for the Previous Edition Professor Krishnamoorthi has designed, assembled, and delivered a milestone textbook in quality engineering education. His use of real-world examples is exemplary. His