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| Document Type: | Book |
|---|---|
| All Authors / Contributors: |
Bill Creech |
| ISBN: | 0525937250 9780525937258 0452271029 9780452271029 |
| OCLC Number: | 28508067 |
| Notes: | Includes index. |
| Description: | 549 p. : ill. ; 24 cm. |
| Contents: | 1. TQM: The Need, the Issues, the Shape It Must Take -- 2. Lessons from Japan's Success and American Failings -- 3. Winning Big by Organizing Small: More Key Examples -- 4. TQM Turnaround in Our Biggest Bureaucracy -- 5. Product: Focal Point for Purpose and Achievement -- 6. Process: Its Effectiveness Determines Product Worth -- 7. TQM Involves the Entire System, Not Pieces of It -- 8. Leadership: It's a Must, and It's Not Managership -- 9. Creating Organizational Leadership and Competence -- 10. Commitment: TQM Builds It, and It Creates Success -- 11. TQM Path to Tomorrow: New Ways for New Days -- 12. American Management: The Time for Change Is Now -- Epilogue: The Guidelines for Five Pillar TQM. |
| Responsibility: | Bill Creech. |
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by sadiahaneef updated 2010-09-17
