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The five pillars of TQM : how to make total quality management work for you

Author: Bill Creech
Publisher: New York : Truman Talley Books/Dutton, ©1994.
Edition/Format:   Book : EnglishView all editions and formats
Database:WorldCat
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Document Type: Book
All Authors / Contributors: Bill Creech
ISBN: 0525937250 9780525937258 0452271029 9780452271029
OCLC Number: 28508067
Notes: Includes index.
Description: 549 p. : ill. ; 24 cm.
Contents: 1. TQM: The Need, the Issues, the Shape It Must Take --
2. Lessons from Japan's Success and American Failings --
3. Winning Big by Organizing Small: More Key Examples --
4. TQM Turnaround in Our Biggest Bureaucracy --
5. Product: Focal Point for Purpose and Achievement --
6. Process: Its Effectiveness Determines Product Worth --
7. TQM Involves the Entire System, Not Pieces of It --
8. Leadership: It's a Must, and It's Not Managership --
9. Creating Organizational Leadership and Competence --
10. Commitment: TQM Builds It, and It Creates Success --
11. TQM Path to Tomorrow: New Ways for New Days --
12. American Management: The Time for Change Is Now --
Epilogue: The Guidelines for Five Pillar TQM.
Responsibility: Bill Creech.

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