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Flying a Light Aircraft: Reference Service Evaluation from a User's Viewpoint.
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Flying a Light Aircraft: Reference Service Evaluation from a User's Viewpoint.

Author: Patricia Dewdney; Catherine Sheldrick Ross
Edition/Format: Article Article : English
Publication:RQ v34 n2 p217-30 Win 1994
Database:ERIC The ERIC database is an initiative of the U.S. Department of Education.
Summary:
Seventy-seven MLIS (masters of library and information studies) students visited a library and asked a question that mattered to him or her personally. Only 59.7% expressed a willingness to return to the same librarian with another question. Willingness to return and overall satisfaction were significantly related to the librarian's behavior and the quality of the answer. (Author/JKP)
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Details

Document Type: Article
All Authors / Contributors: Patricia Dewdney; Catherine Sheldrick Ross
ISSN:0033-7072
Language Note: English
Unique Identifier: 425815983
Awards:

Abstract:

Seventy-seven MLIS (masters of library and information studies) students visited a library and asked a question that mattered to him or her personally. Only 59.7% expressed a willingness to return to the same librarian with another question. Willingness to return and overall satisfaction were significantly related to the librarian's behavior and the quality of the answer. (Author/JKP)

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