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Fourth generation management : the new business consciousness
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Fourth generation management : the new business consciousness

Author: Brian L Joiner; Sue Reynard; Yukihiro Ando; et al
Publisher: New York : McGraw-Hill, ©1994.
Edition/Format:  Book : EnglishView all editions and formats
Summary:
In the past decade, an increasingly global marketplace has driven companies to seek more effective ways to manage. The methodologies that emerged from this investigation include total quality management (TQM), continuous improvement, reengineering, time-based competition, visionary leadership, and many others. What is still missing, however, is a clear explanation of the basic principles that underlie and unify  Read more...
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Details

Named Person: Business Administration.
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Brian L Joiner; Sue Reynard; Yukihiro Ando; et al
ISBN: 0070327157 9780070327153
OCLC Number: 29219430
Description: xiii, 289 p. : ill. ; 24 cm.
Contents: Fourth generation management: the new business consciousness --
Voice of the customer: the arbiter of quality --
Process and system thinking: the organization as a flow chart --
Voice of the process: taking measure of the system --
Language of variation: the virtues and vices of difference --
Using data to improve: a strategic toolkit for quality --
All one team: a culture for quality and success --
The culture of quality improvement: the constancy of change.
Other Titles: 4th generation management.
Responsibility: Brian L. Joiner in collaboration with Sue Reynard ; with contributions from Yukihiro Ando ... [et al.].
More information:

Abstract:

In the past decade, an increasingly global marketplace has driven companies to seek more effective ways to manage. The methodologies that emerged from this investigation include total quality management (TQM), continuous improvement, reengineering, time-based competition, visionary leadership, and many others. What is still missing, however, is a clear explanation of the basic principles that underlie and unify these seemingly diverse approaches. Now, from Brian Joiner, the most articulate voice of the new breed of management gurus, comes Fourth Generation Management. This landmark book provides a coherent and concise synthesis of the best ideas being implemented today and the most promising ones taking shape for tomorrow. The key elements of Fourth Generation Management are a dedication to quality as defined by the customer, a scientific approach to rapid learning, and the creation of team-spirited relationships both within and beyond our organizations.

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