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|All Authors / Contributors:||
Brian L Joiner; Sue Reynard; Yukihiro Ando; et al
|Description:||XIII, 289 str. : ilustr. ; 24 cm.|
|Contents:||Fourth generation management: the new business consciousness --
Voice of the customer: the arbiter of quality --
Process and system thinking: the organization as a flow chart --
Voice of the process: taking measure of the system --
Language of variation: the virtues and vices of difference --
Using data to improve: a strategic toolkit for quality --
All one team: a culture for quality and success --
The culture of quality improvement: the constancy of change.
|Responsibility:||Brian L. Joiner in collaboration with Sue Reynard ; with contributions from Yukihiro Ando ... [et al.].|