RT Sound Recording DB /z-wcorg/ DS http://worldcat.org ID 069019940 LA English T1 Fresh eyes on the business of libraries customers, service models, and brand A1 Urban Libraries Council Audio Conference (, Needham, George., De Rosa, Cathy., Losinski, Pat., Nicely, Donna., Newell, Bruce., Gómez, Martín., Urban Libraries Council., OCLC., PB Urban Libraries Council PP Evanston, IL YR 2006 AB George Needham and Cathy de Rosa of OCLC summarize trends and responses from over 3,000 survey participants in the OCLC publication, Perceptions of libraries and information resources and discuss the implications of the findings on library usage, library competitors, service models, and libraries' competitive advantages.