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Fresh eyes on the business of libraries : customers, service models, and brand

Autor George NeedhamCathy De RosaPat LosinskiDonna NicelyBruce NewellVšichni autoři
Vydavatel: Evanston, IL : Urban Libraries Council, ©2006.
Vydání/formát:   recnsrcda : CD audio : English
Databáze:WorldCat
Zhrnutí:
George Needham and Cathy de Rosa of OCLC summarize trends and responses from over 3,000 survey participants in the OCLC publication, Perceptions of libraries and information resources and discuss the implications of the findings on library usage, library competitors, service models, and libraries' competitive advantages.
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Detaily

Žánr/forma: Congresses
Surveys
Typ materiálu: Non-musical recording
Typ dokumentu: Sound Recording
Všichni autoři/tvůrci: George Needham; Cathy De Rosa; Pat Losinski; Donna Nicely; Bruce Newell; Martín Gómez; Urban Libraries Council.; OCLC.
OCLC číslo: 69019940
Poznámky: Disc contains audio tracks as well as program materials in Adobe Acrobat format.
Účinkující: Presentations by George Needham, Cathy de Rosa; reaction panel, Pat Losinski, Donna Nicely, Bruce Newell; moderator, Martín Gómez.
Poznámky produkce: Audioconference held Wednesday, April 19, 2006.
Popis: 1 sound disc (ca. 80 min.) : digital ; 4 3/4 in.
Jiné tituly: Customers, service models, and brand
Perceptions of libraries and information resources.
Odpovědnost: ULC.

Anotace:

George Needham and Cathy de Rosa of OCLC summarize trends and responses from over 3,000 survey participants in the OCLC publication, Perceptions of libraries and information resources and discuss the implications of the findings on library usage, library competitors, service models, and libraries' competitive advantages.

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