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Fresh eyes on the business of libraries : customers, service models, and brand

Autor: George NeedhamCathy De RosaPat LosinskiDonna NicelyBruce NewellTodos autores
Editorial: Evanston, IL : Urban Libraries Council, ©2006.
Edición/Formato:   Libro audio en CD : CD audio : Inglés (eng)
Base de datos:WorldCat
Resumen:
George Needham and Cathy de Rosa of OCLC summarize trends and responses from over 3,000 survey participants in the OCLC publication, Perceptions of libraries and information resources and discuss the implications of the findings on library usage, library competitors, service models, and libraries' competitive advantages.
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Detalles

Género/Forma: Congresses
Surveys
Tipo de material: Libro de audio electrónico, etc.
Tipo de documento: Grabación sonora
Todos autores / colaboradores: George Needham; Cathy De Rosa; Pat Losinski; Donna Nicely; Bruce Newell; Martín Gómez; Urban Libraries Council.; OCLC.
Número OCLC: 69019940
Notas: Disc contains audio tracks as well as program materials in Adobe Acrobat format.
Artista(s) : Presentations by George Needham, Cathy de Rosa; reaction panel, Pat Losinski, Donna Nicely, Bruce Newell; moderator, Martín Gómez.
Notas de producción: Audioconference held Wednesday, April 19, 2006.
Descripción: 1 sound disc (ca. 80 min.) : digital ; 4 3/4 in.
Otros títulos: Customers, service models, and brand
Perceptions of libraries and information resources.
Responsabilidad: ULC.

Resumen:

George Needham and Cathy de Rosa of OCLC summarize trends and responses from over 3,000 survey participants in the OCLC publication, Perceptions of libraries and information resources and discuss the implications of the findings on library usage, library competitors, service models, and libraries' competitive advantages.

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Datos enlazados


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