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Fresh eyes on the business of libraries : customers, service models, and brand

Auteur: George NeedhamCathy De RosaPat LosinskiDonna NicelyBruce NewellAlle auteurs
Uitgever: Evanston, IL : Urban Libraries Council, ©2006.
Editie/Formaat:   Audioboek op cd : CD audio : Engels
Database:WorldCat
Samenvatting:
George Needham and Cathy de Rosa of OCLC summarize trends and responses from over 3,000 survey participants in the OCLC publication, Perceptions of libraries and information resources and discuss the implications of the findings on library usage, library competitors, service models, and libraries' competitive advantages.
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Details

Genre/Vorm: Congresses
Surveys
Genre: Audioboek, enz.
Soort document: Geluidsopname
Alle auteurs / medewerkers: George Needham; Cathy De Rosa; Pat Losinski; Donna Nicely; Bruce Newell; Martín Gómez; Urban Libraries Council.; OCLC.
OCLC-nummer: 69019940
Opmerkingen: Disc contains audio tracks as well as program materials in Adobe Acrobat format.
Uitvoerende artiest(en): Presentations by George Needham, Cathy de Rosa; reaction panel, Pat Losinski, Donna Nicely, Bruce Newell; moderator, Martín Gómez.
Colofon: Audioconference held Wednesday, April 19, 2006.
Beschrijving: 1 audio disc (approximately 80 min.) : digital ; 4 3/4 in.
Andere titels: Customers, service models, and brand
Perceptions of libraries and information resources.
Verantwoordelijkheid: ULC.

Fragment:

George Needham and Cathy de Rosa of OCLC summarize trends and responses from over 3,000 survey participants in the OCLC publication, Perceptions of libraries and information resources and discuss the implications of the findings on library usage, library competitors, service models, and libraries' competitive advantages.

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