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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/69019940 Title: Fresh eyes on the business of libraries : customers, service models, and brand Author: George Needham; Cathy De Rosa; Pat Losinski; Donna Nicely; Bruce Newell; Martín Gómez; Urban Libraries Council; OCLC Publisher: Evanston, IL : Urban Libraries Council, ©2006. OCLC:69019940

  
  

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Fresh eyes on the business of libraries : customers, service models, and brand

Author:	George Needham; Cathy De Rosa; Pat Losinski; Donna Nicely; Bruce Newell; All authors
Publisher:	Evanston, IL : Urban Libraries Council, ©2006.
Edition/Format:	Audiobook on CD : CD audio : English
Summary:	George Needham and Cathy de Rosa of OCLC summarize trends and responses from over 3,000 survey participants in the OCLC publication, Perceptions of libraries and information resources and discuss the implications of the findings on library usage, library competitors, service models, and libraries' competitive advantages.
Rating:	(not yet rated) 0 with reviews - Be the first.
Subjects	Urban Libraries Council -- Congresses. Libraries -- Public opinion. Library users -- Attitudes. View all subjects
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