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Fresh eyes on the business of libraries : customers, service models, and brand

Autore: George NeedhamCathy De RosaPat LosinskiDonna NicelyBruce NewellTutti gli autori
Editore: Evanston, IL : Urban Libraries Council, ©2006.
Edizione/Formato:   Audiolibro su CD : CD audio : English
Banca dati:WorldCat
Sommario:
George Needham and Cathy de Rosa of OCLC summarize trends and responses from over 3,000 survey participants in the OCLC publication, Perceptions of libraries and information resources and discuss the implications of the findings on library usage, library competitors, service models, and libraries' competitive advantages.
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Dettagli

Genere/forma: Congresses
Surveys
Tipo materiale: Audio libro, ecc.
Tipo documento: Sound Recording
Tutti gli autori / Collaboratori: George Needham; Cathy De Rosa; Pat Losinski; Donna Nicely; Bruce Newell; Martín Gómez; Urban Libraries Council.; OCLC.
Numero OCLC: 69019940
Note: Disc contains audio tracks as well as program materials in Adobe Acrobat format.
Interprete(i): Presentations by George Needham, Cathy de Rosa; reaction panel, Pat Losinski, Donna Nicely, Bruce Newell; moderator, Martín Gómez.
Note sull’evento: Audioconference held Wednesday, April 19, 2006.
Descrizione: 1 sound disc (ca. 80 min.) : digital ; 4 3/4 in.
Altri titoli: Customers, service models, and brand
Perceptions of libraries and information resources.
Responsabilità: ULC.

Abstract:

George Needham and Cathy de Rosa of OCLC summarize trends and responses from over 3,000 survey participants in the OCLC publication, Perceptions of libraries and information resources and discuss the implications of the findings on library usage, library competitors, service models, and libraries' competitive advantages.

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