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From difficult to disturbed : understanding and managing dysfunctional employees

Author: Laurence Miller
Publisher: New York : AMACOM/American Management Association, ©2008.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
How does an already busy manager deal with people whose personalities are difficult or even seriously disturbed? The answer lies in using practical psychology to understand just what it is that makes them tick, whether it's something as common as being introverted or extroverted.. or something much more serious. "From Difficult to Disturbed" helps readers become better managers by providing insight into both big and  Read more...
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Laurence Miller
ISBN: 9780814409220 0814409229 9780814416679 0814416675
OCLC Number: 156874676
Description: xiv, 241 pages ; 24 cm
Contents: Human nature and the practical psychology of work --
Shrinkers and clingers: avoidant and dependent employees --
Emoters and reactors: histrionic and borderline employees --
Preeners and predators: narcissistic and antisocial employees --
Detailers and vigilantes: obsessive-compulsive and paranoid employees --
Oddballs and spoilers: schizoid and passive-aggressive employees --
Working wounded: mental disorders on the job --
Brain alert: neuropsychological disorders at work --
Sick and tired: mind-body syndromes in the workplace --
What a job: managing dysfunctional employees --
Danger zone: handling workplace violence --
Tough at the top: organizational stress management and leadership --
Bibliography and further reading --
Index.
Responsibility: Laurence Miller.
More information:

Abstract:

How does an already busy manager deal with people whose personalities are difficult or even seriously disturbed? This work helps readers become better managers by providing insight into both big and  Read more...

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"[From Difficult to Disturbed] is a model of conveying expert knowledge and opinion so that everyone can benefit." -Fore Word magazine

 
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