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From p-services to e-services

Author: Eldon Yu-zen Li; Xiande Zhao
Publisher: [Bradford, England] : Emerald, 2003.
Series: International journal of service industry management, v. 14, no. 5.
Edition/Format:   eBook : Document : Conference publication : English
Database:WorldCat
Summary:
This e-book is based on papers from The Second International Conference on Electronic Business held in Taiwan at the end of 2002. It considers aspects of e-business applications in the service industries and looks at internet banking, customer loyalty in e-business and geographical accessibility.
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Genre/Form: Electronic books
Congresses
Material Type: Conference publication, Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Eldon Yu-zen Li; Xiande Zhao
ISBN: 1845445015 9781845445010
OCLC Number: 61808827
Notes: "An issue devoted to the Second International Conference on Electronic Business, in December 2002, in Taiwan. Included are six papers, taken from a total of 205 papers that were originally submitted, accepted and included in the conference proceedings"--Page 477.
Description: 1 online resource.
Contents: INTERNATIONAL EDITORIAL ADVISORY BOARD; Abstracts and keywords; Editorial; Internet retail customer loyalty: the mediating role of relational benefits; Determinants of user acceptance of Internet banking: an empirical study; Characteristics of product/service process and customer needs of geographical accessibility in electronic commerce; E-service: enhancing internal customer service through e-procurement; A descriptive model of online shopping process: some empirical results; Cost benefit factor analysis in e-services; Book review; Call for papers.
Series Title: International journal of service industry management, v. 14, no. 5.
Responsibility: guest editors, Eldon Y. Li and Xiande Zhao.

Abstract:

This e-book is based on papers from The Second International Conference on Electronic Business held in Taiwan at the end of 2002. It considers aspects of e-business applications in the service industries and looks at internet banking, customer loyalty in e-business and geographical accessibility.

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Linked Data


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