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Front office operations and management

Author: Ahmed Ismail
Publisher: Albany, NY : Delmar Thomson Learning, ©2001.
Edition/Format:   Book : EnglishView all editions and formats
Database:WorldCat
Summary:

Primary focus is on the front office, housekeeping, reservations, and night audit departments in this text introducing concepts of hotel organization, communication, ethics, and policy. Other  Read more...

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Details

Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Ahmed Ismail
ISBN: 0766823431 9780766823433
OCLC Number: 48038423
Description: xix, 355 p. : ill. ; 25 cm.
Contents: Ch. 1. Hotels-Past and Present --
Ch. 2. Hotel Classifications --
Ch. 3. Hotel Guest --
Ch. 4. Guest Room --
Ch. 5. Hotel Organization --
Ch. 6. Front Office Overview --
Ch. 7. Room Rate Structure --
Ch. 8. Property Management System --
Ch. 9. Guest Accounting --
Ch. 10. Night Audit --
Ch. 11. Housekeeping --
Ch. 12. Reservations and Forecasting --
Ch. 13. Measuring Hotel Performance --
Ch. 14. Guest Service.
Responsibility: Ahmed Ismail.
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Publisher Synopsis

Chapter 1: Hotels- Past and Present. Chapter 2: Hotel Classifications. Chapter 3: The Hotel Guest. Chapter 4: The Guest Room. Chapter 5: Hotel Organization. Chapter 6: Front Office Overview. Chapter Read more...

 
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WorldCat User Reviews (1)

Excellent Book

by Manikant_123 (WorldCat user published 2009-07-04) Excellent Permalink

Really its an ultimate book i have found. It contains all the aspects & useful materials required for front office. it will really help both the tutors & students. Excellent..

 

Manikant Sah

HOD Front Ofice

Institute of hotel management & Catering

Udaipur

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