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Getting them to give a damn : how to get your front line to care about your bottom line

Author: Eric Chester
Publisher: New York : Kaplan Pub., ©2005.
Edition/Format:   Print book : EnglishView all editions and formats
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Eric Chester
ISBN: 1419504584 9781419504587
OCLC Number: 123899705
Notes: Includes index.
Description: xii, 207 pages ; 23 cm
Contents: The pagoda principle --
Who's calling the shots? --
Valuesquake : the shift in work ethic --
The "give a damn" continuum --
The Opie ideal --
Identifying Opies --
Recruiting Opies --
Retention : hang on for dear life --
Compensation : share the love --
Recognition : does anyone notice? --
Management style : zag to avoid the drag --
Turnover : slowing down the endless treadmill --
Orientation and training : buy in from day one --
Communication : laying down the law and keeping it --
Honesty : it's the best policy : what's yours? --
Mentorship : Simon says "lead the way" --
Service : keeping your youngest employees from driving away your oldest customers --
Stone cold crazy kidployees --
Opportunity knocks at Southwestern --
U.S. Army : buy in of the highest order --
A great job flippin' burgers? --
And one to grow on.
Responsibility: Eric Chester.
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