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Getting to resolution : turning conflict into collaboration

Author: Stewart Levine
Publisher: San Francisco, CA : Berrett-Koehler Publishers, ©2009.
Series: BK business book.
Edition/Format:   eBook : Document : English : 2nd edView all editions and formats
Database:WorldCat
Summary:
This thoroughly revised and updated work offers new principles and new tools to show how to get to real, lasting resolution of personal, business, organizational, or community conflict.
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Levine, Stewart.
Getting to resolution.
San Francisco, CA : Berrett-Koehler Publishers, ©2009
(DLC) 2009028809
(OCoLC)426147395
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Stewart Levine
ISBN: 9781576757888 1576757889 9781605095806 160509580X
OCLC Number: 593297346
Description: 1 online resource (xxiv, 270 pages) : illustrations.
Contents: Resolution : getting beyond conflict, compromise, and settlement --
ROI and the costs of conflict : pay now or pay later --
Two brothers : their story of resolution --
The craft of resolution : a road map for resolving conflict --
Principle 1 : believing in abundance --
Principle 2 : creating partnership --
Principle 3 : being creative --
Principle 4 : fostering sustainable collaboration --
Principle 5 : becoming open --
Principle 6 : forming long-term collaborations --
Principle 7 : relying on feelings and intuition --
Principle 8 : disclosing information and feelings --
Principle 9 : learning throughout the resolution process --
Principle 10 : becoming responseable --
Step 1 : your attitude of resolution --
Step 2 : stories : telling and listening --
Step 3 : listening for a vision of resolution --
Step 4 : getting current and complete --
Step 5 : reaching agreement in principle --
Step 6 : crafting the new agreement --
Step 7 : resolution --
Applying the principles : the craft of resolution --
Benefits and utility : the cycle of resolution --
Using the power of the legal system --
Choosing a professional : the resolutionary --
Building a culture of agreement and resolution.
Series Title: BK business book.
Responsibility: Stewart Levine.
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Abstract:

Most approaches to conflict resolution and negotiation result in just temporary settlement, compromise, or capitulation. This book offers principles and tools to show how to get to real, lasting  Read more...

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