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Give 'em the pickle!

Author: Bob Farrell; Media Partners Corporation.
Publisher: [Seattle, Wash.] : Media Partners, ©2002.
Edition/Format:   DVD video : CD for computer : Document   Computer File : EnglishView all editions and formats
Database:WorldCat
Summary:
Discusses the secret to a successful business, which is doing those special or extra things ("pickles") to make customers happy. Outlines the four principles that will help ensure that your customers keep coming back: service, attitude, consistency, and teamwork.
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Genre/Form: DVD-Video discs
Video recordings for the hearing impaired
Material Type: Document, Videorecording
Document Type: Visual material, Computer File
All Authors / Contributors: Bob Farrell; Media Partners Corporation.
ISBN: 0964862107 9780964862104
OCLC Number: 55884240
Language Note: Closed-captioned for the hearing impaired.
Notes: Accompanying book written by Robert E. Farrell with Bill Perkins, c1995.
Credits: Distributed by Learning Resources.
Performer(s): With Bob Farrell.
Description: 1 videodisc (18 min.) : sd., col. ; 4 3/4 in + 1 book (157 p. : ill. ; 22 cm.) + 1 leader's guide (v, 46, [13] p. : forms ; 26 cm.) + 10 pocket cards + 10 pickle pins.
Details: DVD.; System requirements for DVD-ROM features: Adobe Acrobat Reader, Microsoft PowerPoint; DVD-ROM drive.
Contents: Entire program --
Chapters 1 to 7 --
Leader's guide (pdf) --
PowerPoint [slide presentation] --
About MPC --
Previews.
Other Titles: Give them the pickle!
Customer service wisdom of Bob Farrell
Responsibility: Media Partners Corporation.

Abstract:

Discusses the secret to a successful business, which is doing those special or extra things ("pickles") to make customers happy. Outlines the four principles that will help ensure that your customers keep coming back: service, attitude, consistency, and teamwork.

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