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Global quality : the new management culture

Author: John Macdonald; John Piggott
Publisher: London : Mercury, 1990.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
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Document Type: Book
All Authors / Contributors: John Macdonald; John Piggott
OCLC Number: 24653213
Description: ix, 218 pages : illustrations ; 24 cm
Contents: Part One --
The need to change. 1. The quality challenge --
2. How far can the sun rise? Experience from Japan --
3. Are the Yanks coming --
or going home? US reaction to the challenge --
4. Old enemies or new friends? Europe prepares for 1992 --
5. Vive la difference --
6. 'You won't do it!' --
7. It's them, not me! --
8. Who sold you that, then? --
9. Never mind the quality --
ship it! --
10. I know quality when I see it --
11. Why doesn't he say what he means? --
12. We cannot afford more quality --
13. But our business is different. Part Two --
The principles of quality management. 14. Which guru to follow? --
15. Not by systems alone! --
16. The evangelist --
Philip B. Crosby --
17. The statistician --
W. Edwards Deming --
18. The other samurai --
Joseph Juran --
19. The implementers --
Feigenbaum and others --
20. I didn't understand a word he said, but . . .! --
Taguchi and the toolmakers --
21. A collective wisdom. Part Three --
The actions. 22. Getting started --
23. Mirror, mirror on the wall --
24. David and Goliath --
25. Not invented here --
26. This is where we are going! --
27. Making it happen --
28. What's in it for me? --
29. Back to school --
30. Good idea --
but get on with your work! --
31. Keeping on course --
32. We cannot do it alone!
Responsibility: John Macdonald and John Piggott.

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