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Globalization of professional services : innovative strategies, successful processes, inspired talent management, and first-hand experiences

Author: Ulrich Bäumer; Peter Kreutter; Wolfgang Messner
Publisher: Heidelberg ; New York : Springer, ©2012.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
In the past, services had a strong local and national focus. Professional services were very likely to be independently and autonomously organized from country to country in order to cater to local needs and local legal requirements. This has since changed radically, and highly integrated business and delivery models around the globe have become the status quo in clients{OCLCbr#E2}{OCLCbr#80}? businesses and  Read more...
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Document Type: Book
All Authors / Contributors: Ulrich Bäumer; Peter Kreutter; Wolfgang Messner
ISBN: 9783642291807 3642291805
OCLC Number: 792880522
Description: xv, 278 pages : illustrations ; 24 cm
Contents: Responding Strategically to Fundamental Changes in Professional Services: Aim and Scope of the Book.- Part I: Winning Strategies and Innovative Ideas.- Consolidation Patterns in the IT Outsourcing Market - Past, Present, and Future.- Market Entry and Expansion Strategies of Indian IT Firms into the European IT Oursourcing Industry.- Global Sourcing - Shifting the Focus from Cost Saving to a Strategic Setup.- Strategically Organizing for Innovation in Global Sourcing.- Making Business Smart: How to Position for Business as a Service.- Taking an Active M&A Role in the Consolidation of the Engineering Sector.- Part II: Successful Processes for Realisation.- Balancing Industrialisation and Business Complexities.- Industrialization Lessons for the European Banking IT.- Lean Management and Operations in the Global Professional Services Industry.- Transforming into a Networked Organization to Empower a Distributed Workforce.- Legal Frameworks for IT Outsourcing and Global Sourcing: A Comparative Approach from the Indian, Anglo/American and German Legal Perspective.- Service Analytics - Leveraging Data across Enterprise Boundaries for Competitive Advantage.- Customer's Power and its Implications for Business and IT Integration.- Part III: Inspired Talent Management.- Successful People Strategies for Innovation in Global Delivery and Virtual Teams.- Diversity and Inclusion - A Business Imperative in Global Professional Services.- Advancing Competencies for Intercultural Collaboration in Distributed Service Delivery.- Emerging Economy - Emerging Talent.- Part IV: Experiences and Case Studies.- Emerging Markets from an Indian Perspective: Focus on Germanic Countries.- Transformation Journey from Offshore Service Provider to Global Innovator.- Departments in Transition: How Businesses Organise their Knowledge Work.- Internationalizing the Departments for Devices and Accessories of a Communications Technology Company.
Responsibility: Ulrich Bäumer, Peter Kreutter, Wolfgang Messner.

Abstract:

This book views organizational change as the relationship between structure, strategy, systems, style, skills, staff and superordinate goals, introducing the 7-S Model as a framework helping to  Read more...

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From the reviews:"The editors successfully managed to build a team with very competent experts of business consultancy and services. The authors come from various industries, countries and continents Read more...

 
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