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Going live : starting and running a virtual reference service

Author: Steve Coffman
Publisher: Chicago : American Library Association, 2003.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

An overview of the process and ramifications of starting and running an online library reference service. Using checklists, it covers the basics of designing, implementing, operating and marketing a  Read more...

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Details

Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Steve Coffman
ISBN: 0838908500 9780838908501
OCLC Number: 51726891
Description: viii, 182 pages : illustrations ; 23 cm
Contents: Reference the first one hundred years --
Getting started : designing virtual reference systems --
Managing virtual reference services --
Marketing virtual reference services --
Where do we go from here?
Responsibility: Steve Coffman ; with contributions by Michelle Fiander, Kay Henshall, and Bernie Sloan.

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"This is truly transformative stuff... [I]n the not so long run, it will change our jobs and our lives just as radically and as inexorably as the automobile or the airplane." - Steve Coffman

 
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Primary Entity

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